About the Role
We are seeking a highly motivated and experienced Technical Operations Specialist to join our Devices & Services (D&S) Technical Operations team.
This role is crucial for ensuring the successful execution and operational excellence of hardware product manufacturing builds in Asia. You will be responsible for providing on-the-ground technical and operational support to Contract Manufacturing partners, ensuring process compliance, addressing technical issues during NPI builds, and managing production ramp-up.
Responsibilities
Design for Excellence (DfX)
Assist in the Design for Manufacturability (DfM) reviews of product designs. Proactively provide and track feasibility feedback to the Product Design and Engineering teams, utilizing CAD/CAE tools to review and interpret mechanical designs.
Manufacturing Process & Fixtures
Assist in the design, review, qualification, and deployment of assembly fixtures and tooling based on product design and assembly requirements. Develop and optimize assembly processes for NPI builds, Conduct DOEs and collaborate with XFN teams
Manufacturing Execution
Provide immediate on-site technical support during critical builds. Resolve all technical issues experienced during an NPI build.
Operational Program Management
Track and manage critical manufacturing Key Performance Indicators (KPIs) such as yield, cost, and schedule adherence.
Quality & Process Control
Assist in statistical analysis of manufacturing data using tools like JMP or Minitab. Define and monitor critical
quality metrics, including Process Capability Index (Cpk).
Drive Continuous Process Improvement initiatives to enhance manufacturing processes.
Localization & Supplier Support
Liaise with local Chinese equipment suppliers and CM engineering teams to resolve technical and logistical issues rapidly.
Minimum Qualifications
Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, or a related technical field.
Demonstrable proficiency with CAD/CAE software, such as Siemens NX or SolidWorks, for design review and data analysis
6+ years of experience in technical operations, process engineering, or manufacturing engineering, preferably within the consumer electronics industry.
Fluency in Mandarin Chinese and English (written and spoken) to effectively communicate with local partners and the core US-based team.
Experience supporting NPI and high-volume manufacturing in a CM environment
Strong analytical skills with a proven ability to perform root cause analysis and implement corrective actions.
Preferred Qualifications
Experience working as a Temporary Vendor Contractor or similar temporary status within a multinational tech company.
Demonstrated ability to work independently and manage multiple priorities in a fast-paced, high-pressure manufacturing environment
SCRG helps product companies manage, improve and optimize the value of their key offshore supplier relationships.
Whether you need outside advice, skilled operations talent to help your team through a specific challenge, or your own fully dedicated operations support team on the ground offshore, SCRG can help.
Whether you want an individual professionals or an entire operations team, SCRG provides you with a range of engagement options.
With over 15 years of proven expertise, our team understands the complexities involved in offshore manufacturing and global supply chains and deliver real value and ROI to our customers on an ongoing basis.
✅Vendor-management services and talent-on-demand model enables clients to pay for what they need, when they need it
✅Fueling offshore manufacturing excellence by delivering exceptional technical talent, quality initiatives, and program and supply chain management for cost reductions and mutually beneficial customer solutions.
✅Focused on ROI: Our services and solutions help our customers accelerate their time-to-market, reduce costs and gain a competitive edge in their respective industries.
✅Over 15-years of experience navigating complex, interconnected supply chains and optimizing vendor managed services
✅350+ specialized engineers with an average of 13+ years of experience - local in-country, culturally savvy with deep technical and industrial capabilities and OEM backgrounds
✅Working with some of the most exciting brands in the world and offering supply chain management services, including supplier selection, quality audits, production programs, project management, cost reductions, and sourcing.
