Mackin Talent

Technical Operations Analyst

Mackin Talent  •  Dublin, IE (Hybrid)  •  26 days ago
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Job Description


Our client is looking for
a Business Analyst
to join their team in Dublin for a 6 month hybrid role (3 days in office, 2 days remote).
ABOUT THE ROLE
Our client is seeking a Business Analyst to support cross-functional initiatives through clear requirements definition, data-informed insights, and structured execution. In this time-bound role, you will work with internal stakeholders to help document business needs, support technical troubleshooting efforts, and contribute to project delivery across multiple workstreams.
RESPONSIBILITIES
​
- Gather, document, and validate business requirements, user stories, and process flows in partnership with cross-functional stakeholders.
- Support technical debugging efforts by triaging issues, documenting reproduction steps, coordinating inputs, and tracking resolution progress.
- Maintain project plans, status reporting, RAID logs (risks, assumptions, issues, dependencies), and execution documentation.
- Translate complex technical concepts into clear written and verbal communications for varied audiences.
- Apply basic AI concepts and tools (e.g., prompt-based analysis, summarization, lightweight automation) to improve documentation and workflow efficiency where appropriate.
- Facilitate stakeholder meetings, capture decisions and action items, and follow through to closure.
- Ensure documentation and deliverables are accurate, well-organized, and aligned to defined timelines.


Requirements


MINIMUM REQUIREMENTS
- 3+ years of experience in business analysis, technical program/project coordination, operations, or a related role.
- Demonstrated experience supporting technical debugging or issue triage in collaboration with engineering or technical teams.
- Project management fundamentals, including planning, prioritization, dependency tracking, and status reporting.
- Basic AI skills (e.g., familiarity with AI-enabled productivity tools and practical application to analysis and documentation).
- Strong written and verbal communication skills, including the ability to synthesize ambiguous inputs into structured outputs.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.


Benefits


  • Competitive salary

  • Healthcare contribution and inclusion in company pension scheme

  • Work laptop and phone

  • 25 days annual leave (pro-rata) plus paid bank holidays

  • Expanding workforce with potential for career progression for top performers
Mackin Talent

About Mackin Talent

One of our most important values is Relationships Matter.

That's not just a statement, at Mackin it is at the core of everything we do.

We value our relationships with our Clients just as much as we do our relationships with our Employees. We are all part of one team, and to Mackin that means family.

Mackin goes the extra mile to provide the highest quality of service, benefits and support at every level. This includes a full range of services to meet client needs, some of the best employee benefits in the market and on-site support with a proactive approach to employee management and performance.

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
San Jose, California
Year Founded
2014
Website
mackintalent.com
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