At Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canva but for the ‘City’). Our clients include the world’s biggest consultancies, leading financial institutions and top law firms.
Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them everyday.
But we’re only getting started! We have ambitious goals and we’re looking for talented people to help us achieve them.
Why join us?
We're not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen.
We hire people with high ownership and a bias for action. Then we trust and empower them to do their best work.
About the role
As our Technical Operations Administrator, you'll play a pivotal role in keeping our technology infrastructure not just functional, but excellent. You'll be at the heart of our operations, supporting a team and infrastructure that spans multiple locations and directly contributing to how we scale. If you're motivated, love technology, and thrive in a fast-paced environment, we'd like you to join us on our journey.
You'll get to...
Build, maintain and support our internal hardware setups using tools like Intune and Kandji
Set up and manage team member accounts across Microsoft 365, Zoom, HubSpot, and more
Monitor and continuously improve our cybersecurity measures to keep our people and data protected
Roll out customer environments smoothly, both in the cloud (Azure) and on-prem
Create clear, easy-to-follow guides and documentation that help the team get the most out of our tech
You'll thrive in this role if...
You have 1-2 years' experience in technical operations or IT
You have solid experience with Microsoft 365 and Azure
You're comfortable with Windows 10/11 and have PowerShell scripting skills
You're familiar with Intune and have a track record of keeping systems running smoothly
You have a good understanding of networking fundamentals
You can explain technical concepts clearly to non-technical colleagues
You're a natural problem solver who genuinely enjoys helping others
You care about building scalable processes that improve your peers' experience with their systems and equipment
Experience with Linux or Mac OS is a plus, as are cybersecurity qualifications or hands-on experience with Docker
Empowering business with visual intelligence
Transform complex business information into powerful visuals at unprecedented speeds. Jigsaw handles everything from corporate structures and org charts to step plans and data flows—all while maintaining a single source of truth.
60x faster than legacy tools: Create diagrams in seconds, not hours. Build crystal-clear visuals that save time and money while consistently exceeding expectations.
Enterprise-grade collaboration: Seamless teamwork between legal teams and clients with IT security built in. Integrate effortlessly across Microsoft Office tools.
Superior support: 24/7 coverage with a 6-minute average response time across six continents. Plus our Diagram Concierge Service for complex diagram recreation.
Trusted by over 200 firms including 80% of the AmLaw 100.
