EyeCarePro

Technical Onboarding Specialist (EHR)

EyeCarePro  •  Cape Town, ZA (Remote)  •  12 hours ago
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Job Description

About EyeCarePro

EyeCarePro is the growth engine behind North Americas leading optometric practices. We deliver technology-enabled services and proprietary systems that help eye care practices operate efficiently, maintain data accuracy, and grow sustainably in a competitive healthcare landscape.

With five consecutive EyeVote Awards for excellence in Online and Social Media Marketing, EyeCarePro is recognized not just for results, but for how we achieve them. Our team operates with the structure of a product-driven organization and the agility of a services company, supported by a fully remote, global workforce. Our culture values accountability, clarity, collaboration, and thoughtful problem-solving in complex healthcare environments.

About the Role

EyeCarePro is hiring an EHR Technical Specialist to provide client-facing technical support for Electronic Health Record (EHR) systems used by optometric practices.

This role is responsible for ensuring EHR access, scheduling workflows, and appointment attribution functions accurately and reliably for our clients. You will serve as a technical point of contact for EHR-related issues, supporting onboarding, troubleshooting permissions, resolving data inconsistencies, and maintaining system stability.

This position reports directly to the Head of Technology and works closely with internal support and onboarding teams.

Key Responsibilities

EHR Support & Troubleshooting

  • Provide technical, client-facing support for EHR systems
  • Troubleshoot issues related to:
  • EHR access and user permissions
  • Appointment scheduling workflows
  • Appointment and patient attribution accuracy
  • Data sync or system reliability issues
  • Identify root causes and implement long-term solutions

Client Communication

  • Communicate clearly and professionally with clients regarding issues, timelines, and resolutions
  • Translate technical problems into clear, non-technical explanations
  • Participate in escalation calls when EHR issues impact client operations

Data Integrity & Compliance

  • Validate the accuracy of EHR data supporting client operations
  • Monitor recurring issues and recommend preventative improvements or SOP updates
  • Ensure all work complies with HIPAA and healthcare data security standards

Documentation & Collaboration

  • Document configurations, issues, fixes, and learnings thoroughly
  • Coordinate with internal technology and onboarding teams on EHR-related blockers
  • Support system updates, testing, and quality assurance efforts as needed

What We Are Looking For

Experience

  • 2–5 years of experience supporting or administering EHR systems
  • Experience in healthcare, health technology, or clinical environments preferred
  • Prior experience in a client-facing technical support role is a plus

EHR & Technical Skills

  • Hands-on experience with one or more EHR platforms commonly used in outpatient or specialty practices
  • Strong understanding of:
  • EHR permissions and user roles
  • Scheduling workflows
  • Patient and appointment records
  • Ability to troubleshoot access issues, workflow breakdowns, and data inconsistencies
  • Familiarity with integrations, APIs, or healthcare data exchange concepts is preferred

Professional Skills

  • Strong analytical and problem-solving skills
  • High attention to detail and documentation accuracy
  • Calm, confident communication under client pressure
  • Ability to manage multiple priorities in a fast-paced, remote environment

What Success Looks Like

  • EHR issues are resolved quickly, correctly, and permanently
  • Appointment scheduling and attribution data is accurate and reliable
  • Clients trust you as a technical authority
  • Internal teams rely on your documentation and follow-through
  • Compliance and data security standards are consistently upheld

Work Requirements

  • 100 percent remote work-from-home
  • Schedule: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
  • Must have:
  • Personal computer and essential equipment
  • Reliable high-speed internet
  • Quiet, professional workspace
  • Backup power supply (if applicable)

What We Value

We value ownership, clarity, and steady execution. You will be trusted to manage your work without micromanagement. That means asking smart questions early, documenting thoroughly, communicating clearly, and delivering solutions that hold up over time.

How to Apply

If you thrive in a client-facing technical role and enjoy solving real-world healthcare system challenges, we would love to hear from you.

Note: If you do not hear from us within two weeks of submitting your application, please consider your application unsuccessful at this time. We appreciate your interest in EyeCarePro.

EyeCarePro

About EyeCarePro

At EyeCarePro, we take pride in being the forefront marketing agency in the eyecare industry, specializing in practice growth. With over two decades of dedicated service and more than 1,800 happy customers, we've consistently focused on one mission: helping you get more patients.

Why Choose EyeCarePro?

Industry-Leading Expertise: We have tried and tested strategies that make us the go-to experts for optometry marketing strategies. We understand the unique challenges of the eyecare field and tailor our solutions accordingly.

Nearly One Million Appointment Requests: In the past year alone, we've assisted our valued clients in securing nearly one million appointment requests. That's one million opportunities for practices like yours to make a difference in people's lives.

Our Commitment to You

At EyeCarePro, we are committed to your success.

Providing Growth: Our strategies aren't just about getting more patients; they're about fostering meaningful growth for practices of all sizes. Whether you're a small, family-owned clinic or a large eye care institution, we have the solutions to meet your needs.

Delivering Results: We believe in proving our worth with tangible results. When you partner with EyeCarePro, you can expect a measurable impact on your practice. We understand that actions speak louder than words, and we're here to help you thrive.

No Contracts Required: We understand the importance of flexibility. That's why we offer our services without the burden of long-term contracts. We're confident that our results will speak for themselves, and we're dedicated to earning your trust every step of the way.

Join the EyeCarePro family today, and let us help you grow your practice, boost your patient bookings, and make a lasting impact on the eyecare industry. Your success is our success, and we're excited to embark on this journey with you.

Results Focused. Eye Care Experts. Technology Driven.

Industry
Consulting & Advisory
Company Size
51-200 employees
Headquarters
Passaic, New Jersey
Year Founded
2000
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