Job Description

The Technical Onboarding Specialist uses product knowledge, project management principles, and client relationship skills to lead clients through successful onboarding, system enhancements, and data correction. They will provide consultative guidance throughout the implementation lifecycle from contract signature through go-live hypercare.

What You’ll Do:

• Manages the technical implementation and quality of data
• Employs project management principles for an efficient activation of service(s)
• Fosters client relationships throughout the project lifecycle, providing strategic direction and guidance to the client on configuration options
• Demonstrates the value of service(s) through instructional presentations and proactively recommends enhancements or new services based upon client input
• Researches and identifies service/product issues reported through the client or found through Implementation of new file and work with client to create a resolution
• Coordinates, tests, and executes the transfer of new data feeds or data corrections with clients to ensure that continuity and level of service(s) are maintained and/or enhanced
• Holds the overall responsibility for the success of a client’s enablement project while operating in a cohesive, cross-functional team environment
• Partners with the Operations, Product Management, Sales, and Technology teams for technical matters from advancement of technical proficiencies to problem resolution of any client issue

What you need to be eligible:

• Bachelor's Degree or 4 years of equivalent business experience in an implementations/client-facing role.
• B2 English proficiency with excellent verbal and written communication/presentation skills.
• 1-2 years of prior business or educational experience working with HTML, XML and web-services.
• 1-2 years of prior business or educational experience with employee self-service or SaaS web-based applications.
• 1-2 years of prior experience or educational experience in Python, APIs and SQL.

What Could Set You Apart:

• File Management & Data Transfer: Strong proficiency in handling diverse file formats and successfully executing complex, highly accurate data transfers.
• Project Management & Prioritization: Proven track record of managing competing deadlines, delegating tasks effectively, and delivering projects on time.
• Adaptability & Problem-Solving: Quick learner who thrives in fast-paced environments, resolving issues and making decisions with minimal supervision.
• Cross-Functional Team Coordination: Skilled at aligning multidisciplinary teams to solve complex operational challenges within designated timeframes.
• Technical Communication & Client Strategy: Ability to simplify complex technical concepts and build strong, strategic client relationships throughout the project lifecycle.

Primary Location:

CRI-Heredia

Function:

Function - Fulfillment / Operations

Schedule:

Full time