Job Description

Job Location: AZ - Corporate - Phoenix, AZ 85029
Position Type: Full TimeThe Company
OpenTech Alliance, Inc. was founded in 2003 and is a leading technology provider to the self-storage industry. The company delivers software-enabled solutions including online auctions, access control systems, full-service kiosks, and call center services to self-storage operators across North America, with a growing international presence.
Headquartered in Phoenix, AZ, OpenTech supports many of the largest self-storage operators in the U.S. and continues to scale its core products while strengthening internal operations to support growth.
About the Role
We are looking for a Technical Onboarding Specialist to guide customers through the setup and training of OpenTech products; including kiosks, call center solutions, and access control systems. This role sits at the intersection of technical configuration, quality assurance, and customer training.
You’ll serve as the primary technical point of contact from kickoff through go-live, working alongside a team of Onboarding Specialists and Coordinators. Customer Onboarding is a key driver of satisfaction, retention, and long-term success at OpenTech Alliance.
Key Responsibilities
- Lead customers through the full technical onboarding process from kickoff through go-live
- Configure, customize, and validate OpenTech products based on each customer’s technical requirements
- Perform testing and quality assurance to ensure systems are accurate and functioning as intended
- Deliver customer training via group video sessions and individual follow-up calls
- Maintain work order notes, configuration records, and documentation in Microsoft Dynamics 365
- Manage a portfolio of concurrent onboarding work orders, meeting milestones and escalating blockers proactively
- Troubleshoot and resolve technical issues in collaboration with cross-functional teams
- Partner across OpenTech to share customer feedback and advocate for product and process improvements

Qualifications
- 1–2 years of experience in technical onboarding, technical support, implementation, or a related role
- Strong technical aptitude with the ability to configure software and integrated systems
- Solid understanding of software and hardware configuration and system integrations
- Excellent written and verbal communication skills with a professional, customer-focused approach
- Highly detail oriented with the ability to manage multiple projects simultaneously
- Experience creating or maintaining technical documentation or training materials
- Familiarity with Microsoft products, Windows 10 and 11 preferred
- Equivalent combinations of education, experience, and training will be considered.
Why Join OpenTech?
At OpenTech Alliance, you’ll develop deep expertise across a broad product suite in a specialized and growing industry. This is an on-site role in Phoenix with a fixed shift schedule within department hours of 6am–6pm. We offer hands-on training, a collaborative team environment, and the opportunity to make a direct impact on customer success from day one.
Location: Must be able to work on site in Phoenix; this is not a work-from-home position