Job Description

Pacvue is establishing a local presence in Mexico, building out a new hub in Mexico City, where we plan to open an office soon. Roles will begin fully remote and transition to a hybrid schedule of three days per week in-office once the space is established. We’re seeking Mexico City–based candidates who are excited to be part of this new location and contribute to its growth.

About Us:

Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10’s SMB solutions, Pacvue delivers the industry’s most comprehensive platform for businesses of all sizes.

At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.

About the Role:

The Technical Onboarding Role plays a crucial part in a client's journey with Pacvue. They sit in the early stages of the post-sales journey where first impressions of Pacvue can impact downstream retention goals. The goal of the Technical Onboarding Role is to help clients navigate complex technical integrations and ensure a smooth handoff to downstream internal teams. The successful candidate will be comfortable interpreting technical onboarding documentation and excel at guiding clients through the technical onboarding journey.

Responsibilities:

Integration & Technical Setup

• Support data integration processes for retail media advertising platforms Pacvue supports, applying established procedures and escalating novel issues to senior team members.
• Client point of contact for data backfill tasks. QA data files to ensure compliance with process requirements and coordinate with internal teams to upload into Pacvue.
• Troubleshoot common integration failures and data discrepancies using documented troubleshooting steps, escalating more complex or undocumented issues as needed.

Client Onboarding & Enablement

• Support the technical onboarding of new clients (brands and agencies) under guidance from senior team members, helping track progress toward onboarding SLA goals.
• Produce clear technical documents and integration guides for client facing knowledge base and internal Confluence page.

Cross-functional Collaboration

• Partner with Sales, Managed Services and Onboarding to deliver integrations on time and ensure a smooth handoff to internal teams during the customer journey.
• Assist the partnership and product team with day-to-day tasks related to onboarding new ad platforms, under direction from a manager or senior specialist.
• Collaborate with internal teams to identify areas of friction in the technical onboarding process and roll out solutions to improve and streamline the technical onboarding process.
• Works under general supervision, with day-to-day tasks reviewed regularly by a manager; exercises judgment on routine issues but escalates ambiguous or high-stakes decisions.

Skills & Qualifications:

• 2+ years of relevant experience in technical support, client onboarding, or SaaS platform integration.
• Experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Criteo, Citrus, Sam's Club, Kroger, Target, or Tik Tok.
• Experience using SaaS ad platforms such as Pacvue, Skai, Quartile, and Commerce IQ is a plus.
• Great interpersonal skills, team player and customer service focused attitude
• Familiarity with Vitally and Sales Force is a plus.
• Moderate Excel Skills (Pivot Tables, VLookup, Index Match, etc.)
• Experience with Claude or other AI tool. Forward thinking individuals with an eye for finding efficient AI solutions to recurring and complex problems is a plus.

Benefits

• Private Medical Insurance
• Grocery Coupons
• Telework
• Christmas Bonus (15 Days)