Job Description

Technical Officer – IT Service Desk

We are a professional IT services team dedicated to delivering reliable, high-quality technical support to a diverse portfolio of corporate clients. As our business continues to grow, we are looking for passionate talents to grow with us in the following role.

Your Role

• Handle IT Service Desk enquiries via hotline, email and instant messaging
• Provide first-line technical support and troubleshooting to users
• Log, track and manage incident and service request tickets
• Diagnose and resolve hardware, software and system-related issues
• Monitor and follow up on open cases to ensure timely handling and resolution
• Collaborate with internal technical teams and external vendors on complex cases
• Update and manage ticket records in accordance with the Service Level Agreement (SLA)
• Assist in distributing system maintenance, service outage and other IT communications
• Collect user feedback to continuously improve service quality and user experience

To Succeed in this Role

• Minimum 2 years' experience in IT Helpdesk, Technical Support or Service Desk (insurance / financial services industry an advantage)
• Strong troubleshooting skills across computer hardware, mobile devices and common software
• Proficient in Microsoft Windows, Microsoft 365 and Apple macOS platforms
• Good problem analysis and resolution skills
• Attentive, responsible and able to multi-task
• Good customer service mindset and communication skills
• Able to work independently while being a good team player

Language & Qualification Requirements

• Right to work in Hong Kong without the need for company sponsorship of a work permit
• Native proficiency in Cantonese
• Business proficiency in both English and Mandarin (written and spoken)

If you are passionate about technology, enjoy solving problems and aspire to build your career within a professional team, we would love to hear from you — join us and grow together!

技術主任 – IT 服務中心

我們是專業的資訊科技服務團隊，致力為多元化企業客戶提供可靠而優質的技術支援。隨著業務不斷擴展，我們誠邀對科技充滿熱誠的人才，一同在以下職位發展事業。

您的職責

• 處理 IT 服務中心熱線、電郵及即時通訊查詢
• 為用戶提供第一線技術支援及故障排解服務
• 記錄、跟進及管理事故和服務請求工單
• 診斷及解決硬件、軟件及系統相關問題
• 監察及跟進未完成個案，確保及時處理及解決
• 與內部技術團隊及外部供應商合作跟進複雜個案
• 按服務水平協議（SLA）更新及管理工單記錄
• 協助發放系統維護、服務中斷及其他 IT 通知
• 收集用戶意見，持續提升服務質素及用戶體驗

職位要求

• 具 2 年或以上 IT Helpdesk、Technical Support 或 Service Desk 相關工作經驗（具保險／金融業經驗者優先）
• 具備電腦硬件、流動裝置及常見軟件故障排除能力
• 熟悉 Microsoft Windows、Microsoft 365 及 Apple macOS 平台
• 具備良好的問題分析及解決能力
• 細心、有責任感，能同時處理多項工作
• 具備良好的客戶服務意識及溝通技巧
• 能獨立工作，同時樂於團隊合作

語言及資格要求

• 持有香港合法工作資格，無需公司提供工作簽證
• 流利廣東話
• 具良好英語及普通話溝通能力（書面及口語）

如果您對資訊科技充滿熱誠，享受解決問題的過程，並希望在專業團隊中發展事業，我們誠邀您加入，與我們一同成長！