PCCW

Technical Officer

PCCW  •  Hong Kong, HK (Onsite)  •  8 days ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Key responsibilities

  • Provide onsite desktop support services from 9:00 AM to 6:00 PM on a 5.5-day per week shift roster, including public holidays.
  • Deliver break-fix support for desktops, laptops, peripherals, and workplace IT equipment.
  • Troubleshoot and resolve hardware and software issues in a timely manner.
  • Support Windows and iOS devices used by end users.
  • Provide mobile device support for daily business operations.
  • Provide AV support for meeting rooms, presentation facilities, and related equipment.
  • Perform desktop patching and assist with regular software update activities.
  • Maintain accurate asset records and support software license management.
  • Coordinate with users, vendors, and internal support teams to ensure service continuity.
  • Escalate unresolved issues and follow through until service restoration is completed.

Requirements

  • Proven experience in desktop support, deskside support, or onsite IT support.
  • Solid hands-on experience in break-fix support, hardware/software troubleshooting, and end-user support.
  • Familiarity with Windows, iOS, desktop patching, and standard office IT equipment.
  • Experience in asset management and software license tracking is preferred.
  • Knowledge of AV support is an advantage.
  • Good communication skills, customer service mindset, and ability to work in a shift-based support environment.
PCCW

About PCCW

PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.

PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.

In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.

PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.

*HKT Limited is a company incorporated in the Cayman Islands with limited liability.

Listing and trading

PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Hong Kong, HK
Year Founded
Unknown
Website
pccw.com
Social Media