Responsibilities
Provide first-line support for IT systems, applications, and hardware.
Troubleshoot and resolve technical issues related to software, hardware, and network systems.
Monitor system performance and conduct regular maintenance to ensure optimal functionality.
Assist in the installation, configuration, and upgrading of software and hardware.
Maintain documentation of system configurations, procedures, and troubleshooting steps.
Collaborate with IT teams to implement system updates and enhancements.
Train and support end-users in the effective use of software applications and systems.
Respond to user inquiries and provide timely solutions to technical problems.
Ensure data integrity and security by implementing appropriate backup and recovery procedures.
Requirement:
Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
Proven 3 years’ experience in a system support or technical support role.
Strong knowledge of operating systems (Windows, Linux, macOS) and software applications.
Knowledge of Backup Tools (Avamar, Veaam), Windows Servers, Redhat Linux 7.x 8.x, VMware
Knowledge of SolarWinds, MS MDE, Symantec Altiris, VMWare
Strong communication and interpersonal skills
Candidates with less experience will also be considered
PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.
The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.
PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.
In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.
PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
*HKT Limited is a company incorporated in the Cayman Islands with limited liability.
Listing and trading
PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).
