Job Description

Tractive is the most trusted name for keeping cats and dogs safe and healthy. The secret to our success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents. Want to be part of our story? Check out this role and see if you’re a good match!

Your territory

As part of our Technical Support team, you will:

• Be the driving force behind real-time monitoring and optimization of our pet tracking devices in the field, helping to keep thousands of pets safe every day

• Connect the dots between hardware, firmware and code to truly understand how our trackers work end to end and turn that knowledge into meaningful insights from the data

• Monitor how new firmware versions perform in the field by looking at metrics, logs and firmware tickets and translate your findings into clear improvements

• Dive deep into technical issues and device errors, conduct thorough analyses and provide innovative solutions

• Monitor relevant KPIs and overall performance of our product in the field, ensuring we're always exceeding our customer's expectations

• Turn complex data into simple stories and actionable recommendations for our Product, Firmware and Customer Experience teams

• Partner with teams across Tractive, responding to internal requests and enabling smooth cross-team collaboration on our biggest technical challenges

• Work hand in hand with the Monitoring and Firmware teams to continuously optimize firmware performance and product reliability

• Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”

• Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level

Your profile

Key requirements:

• Very good understanding of electronics and hardware products, ideally with experience working on small devices such as trackers or other embedded systems

• Fundamental understanding of how firmware and software are developed and interact with hardware

• Programming skills are a strong advantage, especially low-level or embedded programming on microcontrollers

• Analytical mindset with the ability and motivation to build and continuously improve monitoring systems

• Ideally, professional or project experience in relevant fields (e.g. cellular, GPS)

• A technical education such as electronics, electrical engineering, mechatronics or a related field is a strong plus

• Very good English skills

• Valid Austrian work permit

Does this sound like you?

• Proactive, self-sufficient and eager to learn

• You get a kick out of solving complex technical puzzles and finding patterns in data, metrics and logs

• Embrace structured working methods to deliver top-notch results

• Empathetic to user needs and unwilling to compromise when it comes to product quality

• Tech-savvy with a passion for staying ahead in the ever-evolving technical landscape

• Excited to work in Austria alongside an outstanding team