Job Description

Technical Marketing Engineer (TME)

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Job

The Technical Marketing Engineer (TME) serves as the technical interface between product engineering, quality, customer support, service partners, and the market

The role is responsible for ensuring that product designs, firmware/software behavior, serviceability, and customer experience are aligned with real‑world customer and partner needs throughout the product lifecycle

TMEs act as customer advocates, translating field experience and technical feedback into actionable requirements, issue resolutions, documentation, and readiness activities that enable successful product deployment, supportability, and long‑term quality performance

Key Responsibilities

Technical Ownership & Customer Advocacy

• Represent the voice of the customer and service partners in technical discussions
• Act as the technical focal point between:
  • Engineering (HW/FW/SW)
  • Quality and Program teams
  • Customer Support and Service organizations
• Ensure product behavior and features are supportable, diagnosable, and usable in real customer environments

Product Lifecycle Support

• Support products across lifecycle phases including:
  • New Product Introduction (NPI)
  • Early Product Life (EPL)
  • Continuing Life / In‑market support
• Participate in Beta, Delta, Pilot, or customer field programs to validate product readiness
• Ensure smooth transitions between NPI and current‑product ownership

Issue Management & Resolution

• Own or support technical issue management for customer‑facing problems
• Collect, analyze, and prioritize issues from:
  • Customer and partner escalations
  • Service and warranty data
  • Field feedback and diagnostics
• Drive cross‑functional root cause analysis and corrective actions

Serviceability, Documentation & Training

• Ensure serviceability requirements are addressed through:
  • Technical reviews
  • Diagnostics and error messaging alignment
• Own or contribute to:
  • Service manuals and technical documentation
  • Release notes and technical bulletins
  • Technical training for support teams and partners

Release & Readiness Support

• Support product and firmware/software releases by:
  • Reviewing technical changes and customer impact
  • Communicating known issues, fixes, and limitations
• Ensure readiness of support organizations prior to release or deployment

Cross-Functional Collaboration

• Support decision-making with data-driven technical insights
• Lead or participate in regular syncs with:
  • Quality, QPM, and HWQA teams
  • R&D and Firmware
  • Operations and Supply Chain
• Communicate risks, trends, and recommendations clearly to stakeholders

Qualifications

Required

• Bachelor’s degree in Engineering, Computer Science, or related technical field
• 3–7+ years experience in one or more of the following:
  • Technical Marketing
  • Product Engineering
  • Quality Engineering
  • Customer or Service Engineering
• Strong ability to work in cross‑functional, matrixed environments
• Excellent verbal and written technical communication skills

Preferred

• Experience with complex electromechanical or embedded systems
• Exposure to:
  • Enterprise or commercial products
  • Customer support or service operations
• Experience participating in field test programs, pilots, or customer trials
• Familiarity with issue tracking and defect management tools (e.g., JIRA)

Knowledge & Skills

• Solid understanding of product architectures (hardware, firmware, software)
• Awareness of serviceability, diagnostics, and support requirements
• Familiarity with product lifecycle processes from introduction to end‑of‑life
• Strong analytical and root cause analysis skills
• Ability to assess technical issues based on customer impact and business risk
• Experience working with quality and field data to guide decisions

* Persons of distinguished service to the state and their families and persons with disabilities will be given additional scores in the process according to the law

** A job offerer shall notify a job applicant, before the job applicant’s hiring is determined, of his/her right to request the return of hiring documents, the method of exercising the right, the retention period of the hiring documents, the destruction of the documents after the period of filing the request, and the expenses incurred for returning the documents. (Article 11, Paragraph 6 of Fair Hiring Procedure Act, Korea)

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Job -

Engineering

Schedule -

Full time

Shift -

Flexible (Korea, Republic of)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"