• Develops the support strategy for new GCMS products and provides post-sales support for new and existing GCMS products.
• Uses in-depth technical or scientific knowledge and product expertise to resolve product support escalations.
• May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, customer call center, or Global Service organizations.
• For new products, ensures support plans, repair levels, and production support plans are developed and implemented.
• May provide technical product and measurement consulting on presales opportunities.
• May interact with Marketing, Sales, Technical Support, QA, Manufacturing, Product Development, and external customers to ensure that products have the necessary features, supportability goals, reliability targets, and release schedules.
• May be responsible for writing product/process user documentation and technical support materials.
• Bachelor's or Master's Degree or equivalent.
• Post-graduate certification and/or license may be required.
• Typically, at least 8+ years of relevant experience for entry to this level.
• Strong technical troubleshooting and problem-solving skills in GCMS software support (Openlab/Masshunter).
• Experience with GCMS application is a plus.
• Ability to collaborate effectively with global cross-functional teams.
• Fluent in both English and Mandarin, with excellent verbal and written communication skills.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio.
Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories.
Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.
In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
