Job Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 93,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world. Our Corporate Incubation Lab acts as a catalyst to stimulate innovation and develop a pipeline of successful new ventures within SGS. It provides SGS-built early-stage ventures with the support and guidance they need to develop into a new business.

Main Purpose of Role

As a Technical Manager, you’ll be responsible for:

• Act as the primary Technical Authority for Toys & Juvenile Products (TJP).
• Provide high-level technical consultancy to clients and internal teams (Sales/CS) to drive business growth.
• Ensure technical excellence, accuracy in result validation, and lead the technical development for TJP testing.

Key Responsibilities

• Prepare training plan and provide technical training and handle qualification, technical competency of operation and technical team.
• Provide technical advice, technical support to internal teams (CS/ sale/ operation) and external clients.
• Partner with the Sales team to visit key clients, providing technical consultancy during pre-sales and post-sales stages to capture business opportunities.
• Serve as the main speaker/presenter for external technical seminars, webinars, and workshops organized by SGS to update clients on market trends and regulatory changes in the Toy industry.
• Responsible for new development projects (new testing programs, new lab setup, etc.)
  
  Study new test methods/ regulations/ clients’ manual and have proper update/ training to all relevant teams.
• Participate in drafting of quality documentation, and ISO/IEC 17025 lab accreditation activities. Ensure strict adherence to ISO/IEC 17025 and global TJP testing standards. Oversee the technical alignment and correlation between the local lab and the global network.
• Responsible for studying/ creating/ updating quality management system (test methods, SOP, guidelines, datasheet, templates, technical alignment, forms, quality database, etc.), upload them to SharePoints/ technical database related to TJP for the Lab’s using, and ensure the compliance of the Team.
• Organize resource to maintain smooth operation of technical team. Review the existing operation/ testing processes and have proper recommendation to Operation Manager.
• Perform final technical review and validation for complex TJP case, specifically focusing on Age Grading, Hazard Analysis, and Risk Assessment documents.
• Coordinate with operation, CS and Sales Teams to settle clients complaints/ claims and have proper corrective actions & preventive action plan.
• Compliance with QHSE procedure.
• Other duties upon requested

Qualifications

Experience & Education Background

• University or above
• At least five years of experience in Hardgoods Testing Lab (Toy, Juvenile Product is preferred)
• Good communication skills (Presentation, Public Speaking, Technical Advisory, Consultancy)
• Good in English and Ms Office
• Ability to complete projects and assignments on a timely basis
• Hands-on, open-minded, proactive team player

Why join us:

• A truly global environment – collaborate with international teams and unlock opportunities across SGS’s worldwide network
• Competitive salary with full SHUI payment including in probation time
• 13th month salary, holiday bonus, KPI bonus
• 18 annual leave days per year
• Well-being & employee benefits – including health programs, engagement activities and exclusive SGS Rewards platform
• Continuous learning & development – build your skills through structured programs and real-world experience
• Career mobility – grow locally or explore international career pathways within SGS

SGS | We are the world's leading Testing, Inspection and Certification company.