Job Description

Position/Employment type:

Technical Manager, Burundi / Full Time Employee

Organization/Reporting line:

Country Manager, Burundi

Place of work/Travel:

Bujumbura, Burundi

Contact and Cooperation:

Internally Main cooperation with the HODs

Externally: Clients

The Country Technical Manager will be responsible for Managing Technology for the country which include but not limited to; adhoc and routine Maintenance, Installation Projects, Sales and Profitability

Key Responsibilities:

The incumbent is responsible for critical oversee in the Technical Department and which include but are not limited to:

Technology Contract Financial Management

• Ensure profitability, sustainability, and cost efficiency of contracts.
• Implement cost‑saving models and controls.
• Manage gross margins through overhead control, contract profitability monitoring, and risk assessments to minimize claims.
• Drive revenue growth and oversee cash flow, invoicing accuracy, and documentation integrity.

Staff Management

• Analyze staff turnover and allocate resources effectively.
• Coordinate with subcontractors on installation requirements.
• Implement succession planning and employment equity initiatives.
• Ensure staff participation in scheduled training programs.
• Motivate staff and maintain high engagement levels.
• Conduct performance assessments and corrective actions where necessary.
• Enforce behavioral standards in line with GARDA WORLD’s code of conduct.
• Manage disciplinary actions in compliance with company policies.

Operations Management

• Oversee maintenance and project workflows impacting contract success.
• Strengthen client retention and customer service levels.
• Schedule, attend, and document formal customer meetings.
• Maintain positive client relationships.
• Ensure adherence to quality standards through inspections and controls (including subcontractors).
• Share and implement best practices across regions.

Business Development

• Identify and pursue new business opportunities.
• Expand business with existing customers.
• Conduct competitor evaluations and maintain market awareness.

Project Management, Technical Installations & Service

• Manage surveys, installations, repairs, preventive service, and maintenance of technological solutions, including:
• CCTV systems
• Intrusion alarm systems (manual/automatic)
• Fire alarm & suppression systems
• Perimeter/intrusion detection (IR, electric fence, fiber, etc.)
• Telecommunication & ICT systems (Ethernet, fiber, wireless)
• Networking, access control, time & attendance systems
• Fleet management & tracking systems

Research & Development (R&D) and Technology Solutions

• Continuously monitor and adapt to technological advancements.
• Conduct R&D to deliver improved client solutions.
• Upgrade infrastructure to enhance efficiency and reduce overheads.

Compliance, Safety & Documentation

• Ensure awareness of and compliance with GardaWorld Business Management System requirements assigned to your role and department.
• Conduct quarterly PPE inspections, work equipment inspections, electrical safety checks, generator maintenance checks, and maintain equipment registers across regions.
• Ensure permits to work and permit‑to‑work logs are in place across regions.
• Upload all necessary forms onto the SharePoint system within the correct folder structure.

Additional Responsibilities

• Perform tasks as required by company or project needs.
• Travel for surveys, installations, training, service, and maintenance depending on SLAs or project requirements

Principal Outputs of this Role:

• Financial Performance Profitable, sustainable contracts with strong cost control, accurate cash flow, and effective margin management.
• People & Leadership Motivated, well‑allocated workforce supported by succession planning, equity initiatives, and completed performance reviews.
• Operational Excellence High client retention, strong customer relationships, and consistent adherence to quality standards and best practices.
• Business Growth New opportunities secured, existing accounts expanded, and competitor insights leveraged for regional advantage.
• Project Delivery Successful installations, maintenance, and service of core technological solutions across CCTV, alarms, fire suppression, ICT, networking, and fleet systems.
• Innovation & Efficiency Continuous adaptation to technology changes, R&D for improved client solutions, and upgraded infrastructure to reduce overheads.
• Compliance & Safety Full adherence to GardaWorld Business Management System requirements, regular inspections completed, permits maintained, and documentation accurately uploaded to SharePoint

Authority:

Refer to GW Security Authority Matrix.

Accountability:

The Technical Manager is accountable to the Country Manager for responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.

Competencies:

Governance & Compliance Knowledge of security legislation, operational and HR policies, health & safety requirements, and risk identification.

Leadership & People Management Leading teams, managing professionally, handling conflict, motivating staff, and driving change.

Communication & Influence Strong written/verbal communication, negotiation skills, customer focus, and market awareness.

Operational & Strategic Delivery Delivering objectives, executing strategy, ensuring operational excellence, and maintaining quality standards.

Technical & Digital Competence Computer literacy, basic financial skills, and ability to interpret reports.Appreciates the need to work beyond the call of duty if necessary

Qualifications & Experience:

• Education & Training Degree/Diploma/Higher Diploma in Electronics, Electrical Engineering, or Telecommunications. Formal Security Management Training (advantageous). Internal competency‑related training to be completed after appraisal.
• Professional Experience Minimum 5 years’ experience as an installations technician in a busy environment, or 3 years’ experience as a supervisor in a similar role. Demonstrable experience in security system installation, configuration, testing, and commissioning. 3+ years in Electronic Security Services management. Experience in sales of large corporate projects and control room service operations. Financial management expertise within the security industry. Ability to present financial/operational reports to executive management.
• Technical Expertise Extensive experience with: CCTV, access control, time & attendance, intruder/fire detection, communication devices, copper/fiber/wireless connectivity, IP networking, VoIP, and radio systems. Broad knowledge of Time & Attendance, Access Control, CCTV, alarms, electric fencing, gate motors, intercoms, PA systems. Strong knowledge of communication protocols (TCP/IP, CAT6 wiring). Familiarity with vendor‑specific systems and hardware adopted by the company.
• Software Skills Proficiency in MS Office Suite and Windows. Broad knowledge of Time & Attendance, Access Control, CCTV software. Strong understanding of communication protocols.