BYD (Build Your Dreams) is one of the world's leading manufacturers of new energy vehicles and a global pioneer in battery, electric drive and clean-energy technology. As BYD continues to grow its passenger car business in the Nordics and establishes its own National Sales Company structure for Norway, we are building a local aftersales organization that sets the standard for technical excellence, customer care and dealer support.
This is a rare opportunity to help shape the technical foundation of a fast-growing brand from the ground up.
We are looking for a Technical Manager to lead the passenger car aftersales technical team for Norway and Iceland. Reporting to the Aftersales Manager for Norway & Iceland, you will act as the critical bridge between BYD's engineering and headquarters teams, service network, and the end customer.
You will own technical support, technical training, and warranty operations across the two markets — ensuring vehicles are diagnosed and repaired right the first time, that BYDs service partners are equipped and capable, and that warranty is managed accurately and fairly. You will turn field and diagnostic data into actionable insight that drives continuous improvement in our products and our service.
Technical Support
- Manage technical escalations, field inquiries and complex diagnostic cases from the service network and, where required, end customers.
- Provide hands-on guidance on high-voltage systems, electric drivetrains, battery, software/OTA and connected-vehicle diagnostics.
- Translate diagnostic and field data into clear, structured feedback for BYD's product, quality and engineering teams, and follow issues through to resolution.
- Establish and maintain efficient escalation routes between the local network, the National Sales Company and BYD HQ.
- Lead implementation of Denza mobile service initiatives in the market
Training & Capability Building
- Conduct skill-gap analyses across the service network and build training plans for workshop technicians, service advisors and internal staff.
- Prepare and support creation of relevant technical materials and lead training sessions for new model launches, product updates and new diagnostic tools and procedures.
- Develop and maintain workshop technical competence and certification standards for the Norwegian and Icelandic networks.
- Champion knowledge-sharing and consistent technical standards across all service points.
Warranty Operations
- Oversee the full warranty claims lifecycle for both markets, including policy application, compliance, claim assessment and auditing.
- Analyze historical and emerging claim data to identify trends, reduce repeat repairs, improve repair processes and manage financial risk.
- Ensure warranty handling is accurate, fair and consistent, balancing customer satisfaction with cost control and policy integrity.
- Support goodwill decisions and warranty escalations in line with corporate policy.
Quality Control & Campaigns
- Support publication and rollout of technical notifications, campaigns and other initiatives across the network.
- Coordinate field actions and campaigns in compliance with Norwegian and EU regulatory requirements.
- Monitor product quality in the field, drive corrective measures, and report to local management and HQ to maximize customer satisfaction and meet corporate quality targets.
Team & Cross-functional Leadership
- Build, lead and develop the local aftersales technical team as the organization grows.
- Work closely with the wider aftersales, parts, dealer development and customer care functions to deliver a seamless customer experience.
- Support the operational readiness of the service network
Experience & Background
- Several years' experience in an automotive aftersales technical role, including team or function leadership (e.g. Technical Manager, Technical Support Manager, Warranty Manager or similar).
- Strong working knowledge of vehicle diagnostics, repair processes and workshop operations.
- Solid understanding of electric vehicles and high-voltage technology; experience with EVs, OTA/software and connected services is a strong advantage.
- Demonstrated experience in warranty management and the use of field/claim data to drive improvement.
- Experience supporting or working within a dealer/service network.
Skills & Competencies
- Excellent analytical skills with the ability to turn technical and warranty data into clear recommendations.
- Strong communication skills, able to translate complex technical issues for different audiences — technicians, management and HQ.
- Structured, hands-on and solutions-oriented, comfortable building processes in a new and fast-growing organisation.
- Confident working with HQ and international colleagues in a multicultural environment.
Requirements
- Fluent Norwegian (written and spoken) is a prerequisite.
- Professional working proficiency in English.
- Relevant technical education (vehicle/automotive engineering, mechatronics or equivalent) or equivalent practical experience.
- Valid driving license (class B).
- Willingness and ability to travel within Norway and to Iceland as required.
- The opportunity to help build BYD's aftersales technical function in Norway and Iceland from the ground up.
- A central, high-impact role in one of the fastest-growing automotive brands in the region.
- A dynamic, international environment at the forefront of electric mobility and clean-energy technology.
- Competitive terms and genuine opportunities for professional growth.
As BYD’s first overseas subsidiary, BYD Europe B.V., now located in Scorpius 112, 2132 LR Hoofddorp, the Netherlands, was founded in 1998.
BYD Europe mainly focuses on New Energy products, including Electric Vehicles, especially passenger cars, buses, trucks and forklifts; Rechargeable batteries, Solar Panel, Energy Storage and Rail Transit.
Visit BYD Europe Auto brand new website: https://www.bydauto.eu/
