Job Description

Role Details

The Technical Manager - Strategic Accounts is a senior, Melbourne-based role leading fibre packaging technical engagement across Visy’s most important strategic customers (e.g., major FMCG clients).

Operating at the intersection of customer expectations, technical excellence, and operational capability this role ensures disciplined, standardized and commercially sound technical outcomes - protecting Visy’s standards while enabling customer success.

This is an influence-led leadership role. While not site-based and without direct reports, it requires strong credibility, structured problem solving and the ability to align Sales, Operations, Quality and Supply Chain to deliver consistent enterprise-level outcomes.

What You’ll Do

• Serve as the senior technical interface for nominated strategic accounts
• Lead structured, data-driven root cause investigations and corrective action programs
• Drive cross-site standardisation of technical solutions and processes
• Lead value engineering initiatives that optimise performance, cost and sustainability
• Translate the voice of the customer into Visy’s fibre packaging technical strategy
• Prepare and present technical insights and recommendations to senior internal and customer stakeholders
• Influence internal teams to deliver disciplined, repeatable and high-quality outcomes
• Represent Visy’s operational and commercial interests in complex customer environments

What You’ll Bring

• Demonstrated experience in senior, customer-facing technical roles
• Strong business acumen and commercial judgement to balance customer needs with operational capability and risk
• Proven ability to lead root cause investigations and deliver corrective actions
• Experience in value engineering and delivering technical solutions for strategic accounts
• Excellent stakeholder management skills, influencing without formal authority
• Highly professional and credible at senior customer level
• Strong organisation, communication, and documentation skills
• Packaging or FMCG industry experience is highly desirable
• Knowledge of sustainability, compliance, and continuous improvement methodologies is an advantage

What you’ll love when you join us

• Supportive and dynamic work environment where your expertise will be valued
• Employee Assistance Program (EAP)
• Discounted health insurance and exclusive banking offers
• Purchased annual leave
• 12 weeks paid parental leave and keep-in-touch days
• Discounts on health and wellbeing products
• Novated lease & salary sacrifice arrangements

About Visy

Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations – predominantly in Australia and New Zealand.

We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials from households and businesses, then remanufacture them locally into new sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are helping shape a more sustainable future.

You will be required to meet Visy’s employment criteria which includes a criminal history check and pre-employment medical (including drug & alcohol testing).

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Please note only applicants with the right to live and work in Australia will be considered.