Job Description

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

Benefits @ Thales

• Competitive remuneration + Super + Bonus + Free Medical Insurance
• Personal & professional training development opportunities
• Fitness Passport Discount – Access to a network of Gyms across AUS
• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
• Modernised Paid Parental Leave
• Veterans Leave
• Novated Lease options
• Family support through our partnership with Parents at Work

The Role: Technical Support Coordinator

Join our Above Water Systems team and play a key role in supporting major Naval and Commercial projects. In this position, you’ll be at the centre of urgent maintenance activities—working closely with customers and technical experts to deliver fast, practical solutions that keep assets safe, operational, and mission-ready.

Key Responsibilities:

• Act as the primary point of contact for customers, providing clear and confident guidance.
• Develop and coordinate urgent repair plans in line with service level agreements.
• Collaborate with Subject Matter Experts to diagnose issues and deliver practical solutions.
• Work closely with Supply Chain to prioritise and secure critical parts.
• Coordinate on-site repair activities, ensuring alignment with operational schedules.
• Monitor progress, manage costs, and ensure quality and compliance requirements are met.

Your Skills, Qualifications and Experience:

• Trade or engineering qualification with 5+ years’ relevant experience
• Experience in Combat Systems or Marine Engineering (highly regarded)
• Proficient in MS Office and maintenance systems (CMMS)
• Strong ownership mindset with the ability to meet deadlines and follow through
• Excellent communication skills with the ability to build trusted relationships
• Highly organised with strong problem-solving and coordination skills
  

WE ENCOURAGE YOU TO APPLY

After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police checks.

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. To learn more about clearances please visit – http://www.defence.gov.au/AGSVA/ #LI-SG1

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.