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  Build and maintain strong working relationships with customers and Account Managers.
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  Develop a thorough understanding of customer technical requirements and quality expectations.
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  Serve as a point of contact for technical and quality-related customer queries.

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  Obtain and manage customer due diligence packs before each season.
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  Verify that all required documentation is complete and accurate.
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  Update customer portals and platforms with the latest grower compliance information.
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  Liaise with Sales teams and Product Allocators to ensure approved growers and varieties are aligned with customer requirements.
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  Maintain accurate customer approval records on Datahive, NetSuite, and other relevant systems.
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  Ensure customer specifications are current, approved, and communicated to all relevant stakeholders.

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  Monitor and follow up on customer QC feedback within 48 hours of product arrival.
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  Review QC reports for accuracy, completeness, and compliance with customer specifications.
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  Obtain additional information, photographs, and supporting documentation where required.
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  Coordinate third-party fruit quality inspections when necessary.
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  Communicate QC feedback and quality trends to growers, Account Managers, and relevant teams.
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  Accurately capture QC data within ERP systems in line with company procedures.
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  Manage all supporting documentation, including dumping certificates and case-level records.
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  Follow up on downgraded or reallocated stock and provide timely updates to growers and stakeholders.

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  Ensure packhouses, producers, growers, and internal teams receive the latest customer specifications and technical requirements.
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  Maintain accurate records of all client specifications and technical documentation.
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  Support management with additional technical and administrative duties as required.

Requirements

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  Grade 12 / Matric / Senior Certificate.

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  Minimum of 2-3 years' experience in a similar technical, quality assurance, customer service, or agricultural support role.

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  Sound technical knowledge of the fruit industry.
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  Understanding of market requirements and product specifications.
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  Proficiency in Microsoft Office (Excel, Word, PowerPoint).
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  Experience using NetSuite or a similar ERP system.
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  Strong administrative and documentation management capabilities.

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  Excellent verbal and written communication skills in English.
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  Exceptional attention to detail with strong follow-through.
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  Ability to build and maintain effective stakeholder relationships.
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  Strong organisational and time-management skills.
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  Ability to work under pressure and meet tight deadlines.
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  Professional approach to handling conflict and managing expectations.
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  Adaptability and responsiveness to change.
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  Strong analytical and problem-solving abilities.
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  High levels of tact, discretion, and professionalism.

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  This is an exciting opportunity to join a dynamic team within the fruit export industry, where you will play a vital role in ensuring customer satisfaction, supporting sales success, and maintaining the highest standards of product quality and compliance.