Job Description

The Technical Learning Designer plays a pivotal role in shaping the future of operational excellence at Heathrow by leading the design and development of innovative, high-impact technical training solutions.

This role is responsible for the strategic and day-to-day technical learning design, ensuring training approaches meet the evolving needs of Heathrow’s operational areas. With a strong focus on innovation, the role fosters a culture of creativity, collaboration, and continuous improvement, challenging conventional approaches and exploring new methods of learning design.

Through deep expertise, the role ensures that technical training is not only compliant and operationally relevant, but also engaging, accessible, and future focused.

We have two roles which will be responsible for driving design excellence across one or more Technical Training functions – one focussed on Airside and the other Fire, Health & Safety and Engineering.

For the Airside role a Full UK driving licence is required.

• Designing and developing technical training materials, ensuring they are engaging, effective, and tailored to operational contexts.
• Championing innovative approaches to learning design, including digital, blended, and experiential methods.
• Collaborating with operational leaders, subject matter experts, and compliance teams to identify training needs and translate them into effective learning solutions.
• Maintaining strong relationships with internal and external stakeholders to ensure training remains relevant and impactful.
• Implementing robust quality assurance processes to ensure consistency and effectiveness of training materials.
• Monitoring and evaluating training outcomes, using data and feedback to drive continuous improvement.

• Strong understanding of instructional design principles and adult learning theory
• Experience designing training for technical roles, including safety-critical and compliance-based content
• Excellent leadership, communication, and stakeholder management skills
• Familiarity with digital learning tools, platforms, and authoring software
• Ability to work independently and work alongside technical experts

Ideally, you’ll also have:

• Certification in instructional design and digital learning

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of HeathrowWorking arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.