Job Description

Job Summary

**Architecture and Design**:

• Lead the design and architecture of ServiceNow solutions, including the SNOW Portal, Discovery, and Remedy integration.
• Develop and maintain the architecture strategy and implementation plans for integrating various ServiceNow modules.

**Integration and Migration**:

• Oversee the integration of ServiceNow with other ITSM tools like Remedy.
• Plan and execute the migration of data and processes from old ServiceNow instances to new ones, ensuring minimal disruption to services.

**Configuration Management Database (CMDB)**:

• Develop and maintain the ServiceNow CMDB, ensuring accurate and up-to-date asset and configuration data.
• Implement best practices for CMDB health and usage, and continuously improve CMDB processes.

**Implementation and Deployment**:

• Lead the implementation of ServiceNow Discovery to identify and track IT assets within the network.
• Ensure successful deployment of ServiceNow solutions, including testing and validation.

**Collaboration and Communication**:

• Work closely with stakeholders to understand business requirements and translate them into technical solutions.
• Provide subject matter expertise and guidance to the development team and other stakeholders.

Key Responsibilities

**Architecture and Design**:

• Lead the design and architecture of ServiceNow solutions, including the SNOW Portal, Discovery, and Remedy integration.
• Develop and maintain the architecture strategy and implementation plans for integrating various ServiceNow modules.

**Integration and Migration**:

• Oversee the integration of ServiceNow with other ITSM tools like Remedy.
• Plan and execute the migration of data and processes from old ServiceNow instances to new ones, ensuring minimal disruption to services.

**Configuration Management Database (CMDB)**:

• Develop and maintain the ServiceNow CMDB, ensuring accurate and up-to-date asset and configuration data.
• Implement best practices for CMDB health and usage, and continuously improve CMDB processes.

**Implementation and Deployment**:

• Lead the implementation of ServiceNow Discovery to identify and track IT assets within the network.
• Ensure successful deployment of ServiceNow solutions, including testing and validation.

**Collaboration and Communication**:

• Work closely with stakeholders to understand business requirements and translate them into technical solutions.
• Provide subject matter expertise and guidance to the development team and other stakeholders.

Skill Requirements

**Architecture and Design**:

• Lead the design and architecture of ServiceNow solutions, including the SNOW Portal, Discovery, and Remedy integration.
• Develop and maintain the architecture strategy and implementation plans for integrating various ServiceNow modules.

**Integration and Migration**:

• Oversee the integration of ServiceNow with other ITSM tools like Remedy.
• Plan and execute the migration of data and processes from old ServiceNow instances to new ones, ensuring minimal disruption to services.

**Configuration Management Database (CMDB)**:

• Develop and maintain the ServiceNow CMDB, ensuring accurate and up-to-date asset and configuration data.
• Implement best practices for CMDB health and usage, and continuously improve CMDB processes.

**Implementation and Deployment**:

• Lead the implementation of ServiceNow Discovery to identify and track IT assets within the network.
• Ensure successful deployment of ServiceNow solutions, including testing and validation.

**Collaboration and Communication**:

• Work closely with stakeholders to understand business requirements and translate them into technical solutions.
• Provide subject matter expertise and guidance to the development team and other stakeholders.

Other Requirements