Job Description

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Job Title: Technical Lead, Infrastructure

Reports to: Senior Manager, Infrastructure and Support

Vacancy status: This posting is for an existing position.

Purpose of the Role
As the Technical Lead, you will serve as the primary Subject Matter Expert (SME) for our enterprise on-premises infrastructure. This role is a hybrid of high-level technical administration and team leadership. You will bridge the gap between complex technical execution and strategic project management, ensuring our core systems from Citrix DaaS to Cisco UCS, ESXi servers and Hitachi SAN are resilient, scalable, and optimized.

You will work closely with your leader and system admins, helping to oversee day-to-day operations, close ticket and incident within SLA, mentor technical staff, and lead high-priority infrastructure projects. You will serve as the point of escalation for complex issues involving Citrix DaaS, ESXi infrastructure, Linux and Windows servers, Active Directory, and Exchange.

Your responsibilities will include:
Infrastructure and Network Strategic Oversight
• Oversee the health and operation of Cisco UCS servers, VMWare ESXi clusters, Hitachi SAN storage arrays and Commvault backup solution. Work closely with the network team to provide architectural guidance and troubleshooting support for Cisco routing/switching, Fortinet/Palo Alto firewalls, including SD-WAN and VMware NSX segmentation.
• Oversee endpoint lifecycle processes such as onboarding/offboarding, technical(server/network/SAN) refreshes, and configuration standardization, ensuring changes are executed accurately and with minimal disruption to end users.
Operational Stability
• Ensure the stability and resiliency of infrastructure and five nine availability. Manage enterprise grade datacenters as well as specialized legacy and business-critical systems including IBM AIX, RightFax and various Linux and Windows based medical appliances and applications.
• Operate and maintain on-prem environments on an ongoing basis, including monitoring, investigating, and resolving incidents and alerts
• Owns problem and incident tickets from detection through remediation and post-incident review.
• Maintain and update KB, runbooks, alert response procedures, and configuration documentation based on real-world incidents, audits, and operational findings.
• Works closely with Cyber Security Team to review security posture metrics and apply corrective changes directly or coordinate execution with other technical teams. Communicate outcomes clearly to stakeholders.
• Actively participate in incident, request, and escalation queues, ensuring complex technical or security issues are prioritized, worked, and resolved within defined service expectations.
• Support major incident response by coordinating technical efforts, communicating status and resolution steps, and assisting service delivery leadership in restoring service quickly and effectively.
• Identify recurring issues, operational gaps, or process breakdowns and propose practical improvements that reduce ticket volume, escalation frequency, or client impact.
Project Management & Efficiency Drivers
• Drive infrastructure projects from inception to completion, ensuring they are delivered on time and within technical specifications.
• Proactively identify roadblocks and risks and suggest actionable improvements that align with managed service capabilities.
• Identify opportunities for automation and operational efficiency, including scripting, policy standardization, or integration between systems to reduce manual effort and error.
• Contribute to the development and refinement of standard operating procedures, knowledge base articles, and deployment standards to improve repeatability and service quality.
Team Leadership
• Lead, mentor, and coach a team of systems engineers.
• Assist the Senior Manager in resource allocation, ticket and incident closure, monthly reports, SOC audits and technical professional development.
• Serve as an internal escalation resource and real-time technical coach, guiding technicians during live troubleshooting, incident calls, and complex implementations.
• Act as the primary escalation point for complex endpoint-related incidents, including failed device deployments, policy conflicts, security compliance issues, and user-impacting problems. Drive issues to resolution and ensure fixes are documented and repeatable.
• Review and provide feedback on admins’ work (tickets, configurations, remediation steps), improving quality, consistency, and adherence to best practices.

What you bring to the role:
• Bachelors degree in information technology, system administration, information systems management or a related discipline.
• Master’s degree considered an asset.
• 8+ years’ experience working within a technology leadership or senior technical role
• 5+ years' hands-on technical experience building and supporting infrastructure
• Microsoft MCSE, AZ-800, Citrix DaaS, VMWare VCP, NSX, CCNP, PMP certifications an asset
• The ideal candidate would meet 80% of these technical requirements:
• Infrastructure: Cisco UCS(blade/chassis/rack-mount), Fabric Interconnect, Hitachi SAN, CommVault, VMWare ESXi, RHEL, IBM AIX, Citrix DaaS, Netscaler, MS SQL cluster, Ansible.
• Tools: AD-Audit, Zabbix, RightFax, ServiceNow,
• Networking: Cisco L2/L3 networking, Cisco AP, Meraki, Palo Alto firewalls, Fortinet SD-WAN.
• Security: Forescout, Netskope,
• Experience in SOC audit
• Strong oral and written communication skills
• Teamwork: Ability to work successful within a team environment
• Strategic Thought: Excellent analytical and problem-solving skills with attention to detail, to maintain and guide the department’s strategy.
• Strong understanding of infrastructure technologies including server, containers, storage, and network.
• Experience with IT process, governance, and IT frameworks.
• Experience with Azure/hybrid cloud integration in real-life projects an asset
• Zabbix certification or expert level knowledge an asset
• Oracle DB knowledge an asset
• Project management experience an asset
• Experience in writing and evaluating technical RFP’s an asset

Why Join Us?
As the Technical Lead, Infrastructure, you’ll play a key role in ensuring the reliability and performance of enterprise systems while leading and mentoring a team of engineers. Acting as a technical expert and escalation point, you’ll collaborate with cross-functional teams to enhance infrastructure stability, security, and scalability, while driving projects and process improvements in a fast-paced environment.

Salary range: $96,255 - $122,727 CAD annually (commensurate with experience).

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!