We are looking for a Technical Lead to provide technical and architectural leadership across the organization, supporting On-Prem and Cloud Operations
This role is for a hands-on technical leader who can operate at both strategic and deep technical levels, bringing clarity, consistency, and engineering rigor to enterprise and cloud platforms.
You will be the technical authority for core enterprise services and public cloud platforms, guiding teams through complex operational challenges, cloud adoption, and infrastructure modernization.
Nice to Have
Why This Role Matters
This role exists to raise the technical bar, eliminate architectural fragmentation, and ensure that enterprise and cloud platforms are secure, resilient, and built to scale You will directly shape how infrastructure is designed, operated, and evolved across the organization.

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of more than 33,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.