JD - CRMA
Key Responsibilities
• Execute the analytics roadmap aligned with business priorities.
• Partner with business heads to identify and deliver high-impact analytics and AI use cases.
• Development of executive dashboards, operational reports, and advanced analytics
solutions.
• Drive analytics across DMS, CRM (Salesforce), ERP, Telematics, and Manufacturing
systems.
Required Skills & Experience
• 8–10 years of experience in analytics, BI, or data-driven roles.
Technical & Analytics Skills
• Strong experience with BI tools such as Power BI, Tableau, or Salesforce Analytics.
• Advanced SQL skills; working knowledge of Python or R preferred.
• Experience in predictive analytics, forecasting, anomaly detection, and recommendations.
• Solid understanding of data modeling, data warehousing, and ETL/ELT processes.
• Exposure to CRM, ERP, DMS, and large-scale transactional datasets.
Business & Domain Skills
• Good understanding of manufacturing, automotive, or industrial business processes.
• Experience with sales, service, inventory, warranty, or dealer performance analytics.
• Ability to translate business problems into measurable analytics outcomes.
Navigating Change. Powering Progress. | Reimagining the Future with Birlasoft
Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,000+ professional team committed to upholding the Group's 170-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Social Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.
For further information, visit www.birlasoft.com
