Job Description

• Provide technical support for Retail Merchandising, WM, sales audit, and planning applications as needed
• Partner with for Merchandising, WMS, and Finance teams for their projects
• Perform analyses on software application functionality and suggest improvements, solidify requirements and code as per requirements to deliver the solution
• Utilize diligence for error resolution, logs, and audit process for existing and new applications
• Work on critical projects and deliver technical requirements
• Manage 3rd party vendors and ensure on time delivery or their tasks
• Consult with the software development team, internal users, and clients to improve application performance 
• Manage tickets across multiple business system environments to ensure continued and synchronized operations
• Establish the root causes of application errors and escalate serious concerns to the Vendor
• Maintain a record of escalation and schedule application updates
• Document processes and monitor application performance
• Provide front-end support to clients and colleagues in IT 
• Respond to general questions and tickets in a timely manner
• Research, diagnose, troubleshoot, and identify potential solutions for how to resolve issues for Tier 1 and Tier 2 incidents
• Prioritize multiple open issues, and deliver solutions in a timely manner 
• Document issue triage as troubleshooting progresses
• Follow best practices for change control of proposed solutions
• Process Tickets for APTOS, ORACLE, and other systems
• Report common issues identified from service partners for escalation 
• Perform other specific duties or assignments as directed by enterprise applications director and manager

• A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar
• 5+ years demonstrable experience as technical lead in the retail industry
• Technical knowledge of Merchandising system, WMS systems, and Finance
• Knowledge of front-end and back-end programming languages (i.e. SQL, JAVA, HTML, .net, PLSQL)
• Good knowledge of integration
• Good knowledge of version control and batch process
• Ability to manage triage, resolution, document configuration changes, and monitor performance
• Exceptional ability to provide front-end support to internal departments and web-based clients
• Determination to get to the root causes of application errors and resolve issues
• Project management skills; the ability to run some projects
• Ability to use various incident tracking tools
• Exceptional verbal and written communication skills

• Info from Vaishali on this role.

• Looking for someone to support the financial system and if they have Microsoft development experience that would be wonderful.

• This person needs to communicate and speak properly to the finance team.

• At this time, this person needs to have Great Plains and some retail.
• The need to know what sales audit and merchandising is.
• If they have only Oracle EBS that will not help MRG at this time in this position.