Job Description

At Landis+Gyr, we're helping shape the future of energy—making it more intelligent, resilient, and sustainable.

As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable.

Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve.

Join Team Green and help shape the future of intelligent energy.

Purpose of Role:

The primary job function for this position is to provide incident management support for internal and external customers using ITIL-based practices and procedures to provide best in class technical service support.

Primary responsibilties include incident management that will come from monitoring the Landis+Gyr devices and networks or directly from customer inquiries.

This position is responsible for troubleshooting the incident and escalating to the correct personnel within Customer Operations orgnaization.

Additionally this role performs as the communication hub for Customer Operations.

This position includes taking calls from customers and Landis+Gyr stakeholders.

Areas of Responsibility / Tasks:

• Monitoring of electronic devices, radios and/or other hardware or software offerings as part of a managed service or data hosting customer agreement
• Troubleshooting and sustaining/improving managed service RF and IP network capabilities through the use of various monitoring tools and applications
• Receives and resolves incident requests from internal and external customer inquiries by providing support via the telephone, e-mail, etc.
• Works independently 90%+ of the time
• Logs, accurately tracks and documents all incidents in call tracking database, CRM
• Provides bypass and restoration techniques or solutions
• Escalates incidents in accordance with the procedures
• Act as communication nucleus for all of Customer Operations including after hours incident management responsibilities
• Acts as technical coach and mentor for Technical Support Engineers
• Represents Company in a positive, professional manner when working with both external and internal customers
• Supports and adheres to Company’s Code of Conduct and Ethics Policy
• Performs other duties as assigned or required

Professional Experience (years)

2+ years of experience in customer service, technical support in related field, or utility industry.

Qualifications and Additional Requirements

• Bachelor's Degree in Engineering or equivalent.
• Proven ability to multi-task.
• Strong interpersonal and communication skills.
• Ability to work independently or with a team.

Why Join Us? 

At Landis+Gyr, you’ll be part of a mission-driven company shaping a more sustainable energy future. We empower our people to grow and thrive in a diverse, inclusive, and innovative environment.

What we offer:

• Competitive salary and region-specific benefits.
• Comprehensive development programs including mentorship and training.
• A global culture that values collaboration, innovation, and continuous learning.

Join us and help create a smarter, greener tomorrow.

Ready to Apply:

• Take the next step in your career with Landis+Gyr. Apply now to be part of a company making a lasting impact in energy management.
• Submit your resume via the ‘Apply’ link or visit our careers page: https://careers.landisgyr.com/
• Please ensure all questions in the application are completed.
• Applications will be reviewed on a rolling basis, and interviews may commence before the closing date.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. Join Team Green and be part of what's next in energy. #TeamGreen