Area(s) of responsibility

– Senior SME (Wintel, Virtualization & Multi-Cloud)

Role Title

Senior Subject Matter Expert – Wintel, Virtualization & Cloud Platforms

Experience

12–18 years (with strong domain depth in infrastructure & cloud platforms)

We are seeking a highly experienced Senior Subject Matter Expert (SME) to lead and govern enterprise-scale infrastructure environments spanning Wintel, VMware, Citrix VDI, VxRail, and multi-cloud platforms (Azure, AWS, OCI)

The role will act as the technical authority and escalation point (L3/L4) across infrastructure towers, ensuring high availability, performance optimization, security compliance, and continuous service improvement for a global managed services environment.

The SME will also drive architecture evolution, cloud transformation, automation, and operational excellence initiatives aligned with business and contractual expectations.

Key Responsibilities

1. Technical Leadership & SME Ownership

• Act as the primary SME across Wintel, VMware, Citrix VDI, and hybrid cloud platforms
• Provide L3 support and lead resolution of critical incidents and complex problems
• Define and enforce standards, best practices, and governance controls
• Serve as the technical escalation point for service delivery and customer interactions

2. Infrastructure & Platform Management

• Manage and optimize:
• Windows Server environments (AD, DNS, GPO, patching)
• VMware ecosystem (vSphere, ESXi, vCenter, clusters, HA/DRS)
• Citrix VDI (CVAD, DaaS, NetScaler/ADC, StoreFront)
• VxRail / Hyper-Converged Infrastructure
• Ensure availability, capacity planning, performance tuning, and lifecycle management

3. Cloud & Hybrid Architecture (Azure, AWS, OCI)

• Design, deploy, and optimize workloads across:
• Microsoft Azure
• Amazon Web Services (AWS)
• Oracle Cloud Infrastructure (OCI)
• Drive:
• Cloud migrations (lift-and-shift / modernization)
• Hybrid integration (on-prem ↔ cloud)
• Cost optimization and right-sizing initiatives
• Ensure cloud platform governance, security, and compliance adherence

4. Virtualization & VDI Strategy

• Own end-to-end Citrix VDI architecture and operations
• Ensure performance optimization and seamless user experience
• Define strategies for:
• Image management (MCS/PVS)
• DR/BCP frameworks
• Migration to cloud-based VDI platforms
• Drive modernization (e.g., DaaS, cloud-native VDI approaches)