Welcome to TELUS Digital— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
About the Role
At TELUS Digital, you'll be at the heart of a major TELUS transformation program, working as a Business Systems Analyst who bridges business needs and technical solutions. You'll dig into user stories, assess impact on existing products, and help shape the integrations and services that keep our systems running smoothly.
This role is built for someone who loves solving technical puzzles as much as they enjoy communicating clearly with people across the business — someone who takes ownership, adapts quickly, and genuinely enjoys collaborative problem-solving.
What You'll Do
Translate user stories and business needs into clear, well-structured functional requirements and technical specifications for development teams
Design web service interfaces and produce detailed API specifications, covering service operations, request/response structures, field types, and edge-case conditions
Investigate, test, and triage defects, then help coordinate and plan releases for the Integration Systems team
Act as the connective tissue between technical and non-technical teams — facilitating discussions and keeping integration and web service work moving forward
Produce thoughtful assessments and estimates covering scope, assumptions, risks, and effort to support planning and resourcing
Champion data integrity and customer experience, spotting opportunities for process and performance improvements
Partner with cross-functional teams to troubleshoot issues and deliver on shared objectives
Technical Skills We're Looking For
7+ years of experience building and supporting applications on a BSS/OSS COTS platform (e.g., NetCracker)
5+ years developing complex enterprise applications
5+ years of hands-on experience with core Java
5+ years writing and performance-tuning complex PL/SQL queries
3+ years building REST APIs
3+ years working with cloud-based development
Solid grasp of microservices architecture principles
Experience with Agile methodologies and Continuous Integration/Continuous Testing
Understanding of Application Lifecycle Management, including service, release, and change management
Comfortable leading root cause analysis, risk assessment/mitigation, and User Acceptance Testing (UAT)
Soft Skills That Will Help You Thrive
Clear, confident communicator — equally comfortable writing detailed specs and explaining technical tradeoffs to non-technical stakeholders
A natural problem-solver who takes ownership of outcomes, not just tasks
Empathetic listener who takes time to understand what colleagues and clients actually need
Collaborative by nature, and energized by working across teams and disciplines
Adaptable and calm under shifting priorities, timelines, and scope
Proactive mindset — always looking for ways to make things better
At TELUS Digital, you’ll be part of a team that’s shaping the next generation of telecom systems through innovation, agility, and collaboration. We combine global delivery excellence with a start-up mindset to deliver impactful digital experiences for millions of customers.
Join us to architect the future of connected digital ecosystems
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.
Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.
