Job Description

Job Mandate

Lead the technical delivery of Dynamics 365 Customer Engagement solutions, ensuring alignment with business objectives, technical standards, and governance processes.

Duties and Responsibilities

Project Planning & Delivery

• Define technical work items and dependencies for CRM features and functionalities.
• Align with the Project Manager on business outcomes, delivery timelines, and scope changes.
• Maintain and update build plans in accordance with project milestones and governance processes.

Technical Leadership

• Review infrastructure, security, and solution designs for scalability and compliance.
• Evaluate functional and non-functional requirements, test plans, and Requirements Traceability Matrix (RTM).
• Lead resolution of technical issues during SIT and UAT phases.
• Conduct code reviews to ensure quality, performance, and security standards.
• Provide technical mentoring to developers and junior team members.
• Manage and optimize DevOps pipelines, including CI/CD, automated testing, and deployment workflows.

Team & Vendor Collaboration

• Work with cross-functional teams to deliver technical components on time and within budget.
• Assist in vendor evaluation and manage vendor performance to ensure technical deliverables are met.
• Facilitate technical discussions and escalate issues when necessary.

Support & Knowledge Sharing

• Provide user support during the Hypercare period and ensure smooth transition to Application Support.
• Document lessons learned and contribute to client's knowledge base and best practices.
• Train and onboard new Technical Leads on project delivery processes.

Minimum Qualification Requirements

Education

BS in Computer Science, Information Technology, Engineering, or a related field.

Master's degree or equivalent experience is an advantage.

Technical Knowledge / Experience

• Experience in configuring and implementing Microsoft Dynamics 365 CE.
• Proficiency in Azure, Office 365, .NET, C#, JavaScript, SQL Server.
• Experience with Power Platform: PowerApps, Power Automate, Power BI.
• Experience with SharePoint integration.
• Strong background in system architecture, development, and integration.
• Experience with CI/CD tools, version control (e.g., Git), and automated deployment pipelines.
• Familiarity with containerization and infrastructure-as-code tools.

Behavioral Skills

• Excellent communication skills with the ability to explain complex technical conceptsto non-technical stakeholders.
• Strong problem-solving and decision-making abilities.
• Leadership and mentoring capabilities.
• Collaborative mindset and stakeholder engagement.

Professional Certification & Licenses

• Microsoft Certified: Dynamics 365 Solutions Architect.
• Microsoft Certified: Azure Solutions Architect Expert.
• Agile or PMP certification is a plus.