SMBC Group

Technical Lead

SMBC Group  •  Tokyo, JP (Onsite)  •  2 months ago
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Job Description

Work location: Tokyo

Required language: Japanese Fluency and Business English

Key Responsibilities:

  • Handle end user Voice calls, Chats in Japanese Language.
  • Provide first level resolutions for End user computing and Business Applications.
  • Ticket creation/Categorization / Prioritization in SNOW or any Ticketing tool experience.
  • Ticket triaging to respective Support Group.
  • Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps.
  • Good Analytical & Coordination skills are essential.
  • Good understanding of Computers and Troubleshooting skills required in Windows Operating System.
  • Customer service orientation and ability to work in a team.
  • Excellent Soft skill, Communications skills (Voice, Email & Chat) to handle Japanese end users.
  • Troubleshooting skills on desktop and applications (MS office, Adobe etc.)
  • Troubleshooting skills on VPN connectivity and tools (MS Team, Webex)
  • Experience in supporting windows domain password related issues.
  • Troubleshooting experience using remote control tools.
  • Trouble shooting skills and experience in handling Exchange (Outlook)
  • Experience in handling other IT Issues like Printer, hardware (Laptop, iPhone, iPad, Desktop), browser, laptop performance related issues.

Must have skills and requirements:

  • IT Technical Service Desk
  • Windows OS Troubleshooting Experience
  • ITSM Ticket Tool Experience
  • Printer, iPad, iPhone, Password related troubleshooting experience
SMBC Group

About SMBC Group

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 150 offices and 120,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo and Nagoya stock exchanges, and its ADRs trade on the New York Stock Exchange (NYSE: SMFG).

Americas: https://www.smbcgroup.com/

EMEA: https://www.smbcgroup.com/emea/

APAC: https://www.smbc.co.jp/asia/

Tokyo: https://www.smfg.co.jp/english/

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Tokyo, JP
Year Founded
Unknown
Website
co.jp
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