Job Description

About the Company

Lebara is a dynamic and fast-moving private equity owned telecommunications company providing services in many countries around the world. The business has a clear growth agenda with significant investment taking place in technology and its people. We provide pay-as-you-go and contract based mobile SIM products. We connect you with the people that matter most in your life on a network you can rely on, with great value and excellent customer experience. We operate in the UK, France, Denmark, the Netherlands and Germany with an annual turnover of €400m and have over 4m active customers. We also have brand license agreements for use of our trademarks in Australia, Switzerland, Saudi Arabia and Spain. We have created a challenging, fast-paced work environment. We make a positive difference to our customers and encourage all our teams to strive toward this goal. Lebara is a fun, engaging place to work where strong emphasis is placed on teamwork as well as individual achievement.

Responsibilities

You will work in Network Application Platform (NAP) where we build, operate, and manage mobile core networks for Lebara. You will be part of Quality Assurance and Compliance team where you will test and ensure network quality for various components such as PGW, OCS, SMSC, HLR/HSS etc.

You will be responsible for:

• 24/7*365 Monitoring of the following (but not limited to):

a. Infrastructure Monitoring e.g. Network Circuits, Servers (Date Centre Hosted & CloudHost)

b. Application Monitoring e.g. New Relic, PRTG, etc.

c. Business Monitoring e.g. Volume Drop in Calls, Topups, Opt-in, etc

• Preparing maintaining and executing test plans.
• Performing regression testing.
• Performing post release testing in live environment
• Responsible for Bug Reporting within defect life cycle.
• Ensure all relevant quality processes and governance processes are adhered to and a full audit trail and test evidence is available.
• Perform First Level Troubleshooting for Single Customer Tickets coming into Technology
• Perform Security Patching on AWS and Azure hosted Servers.
• SLA and Performance reporting
• Establish and maintain relationships with key internal stakeholders and external partners and vendors

During this placement, you will be placed at the heart of this environment. Behind all these services are teams of experts who make things happen – they run the services, understand the tech, support our customers, and innovate.

You will learn how to translate customer needs and issues into technical resolutions. Our programme will also give you countless opportunities to approach new challenges and develop your technology skills. Whether you’re looking at future innovation, strategy, protecting customers through security, or working with teams across our company to develop new systems and tools. Through insight-driven data, you’ll help us break boundaries.