Job Description

The Technical Integration Specialist is responsible for implementing, configuring, and supporting ancillary integrations for McLeod Software customers. This customer-facing role partners with customers, vendors, and cross-functional teams to deploy, troubleshoot, and optimize integrated solutions while providing implementation consulting, production support, and technical expertise to ensure successful integration outcomes.

Job Responsibilities

• Implement, configure, test, and support ancillary software integrations for McLeod Software customers.
• Provide technical consulting and implementation support during onboarding, upgrades, and production support.
• Troubleshoot and resolve complex integration, API, application, and communication issues across customer and vendor environments.
• Perform workflow validation, testing, quality assurance, and system analysis to identify and resolve issues.
• Assist customers with integration configuration, workflow optimization, and best practices.
• Collaborate with customers, vendors, project teams, and internal departments to ensure successful implementations and issue resolution.
• Support production environments through issue investigation, escalation, and resolution.
• Participate in customer meetings, training sessions, testing activities, and implementation discussions.
• Maintain implementation documentation, customer records, and support materials.
• Support REST APIs, web services, and system integrations while maintaining knowledge of evolving technologies and product enhancements.
• Contribute to continuous improvement initiatives for implementation processes, support workflows, and customer experience.
• Perform other related duties as assigned, including occasional evening or weekend work.

Education / Experience

6+ years experience providing customer software/technical support; or Bachelor’s with 2+ years experience providing customer software/technical support role, required. Previous experience training customers or end-users.

Computer Skills

• Intermediate proficiency in Microsoft Office.
• Working knowledge of REST and SOAP APIs.
• Working knowledge of web services.
• Working knowledge of relational databases.
• Understanding of software integration concepts.
• Working knowledge of SQL.
• Knowledge of structured data formats.
• Experience with integration troubleshooting methodologies.
• Preferred: Familiarity with API authentication concepts.
• Preferred: Experience with API testing tools, such as Postman.
• Preferred: Understanding of structured data formats including:
• JSON
• XML
• CSV