Job Description

Technical Sales Specialist Job Description:

Summary: Sell Nordfab products through aggressive communication with Dealers and their end-users in assigned territory to meet annual goals and objectives. All-encompassing sales, technical support and customer service position based upon product and technical knowledge along with the different application designs for the industrial ducting industry.

• Promote sales of all Nordfab products to assigned territory to achieve the territory goal
• The ability to understand detailed system designs for industrial ducting layouts.
• Provide a value-added service to the customer by identifying and recommending a better system design than what they are asking for which would be beneficial to all parties involved
• Create basic ducting system layouts to meet the needs of the customer or their end-user

o Insure project design complies with standard air filtration system design parameters with the support of Nordfab engineers

• Recognize “up-selling” opportunities and make the recommendation to the customer
• Generate quotes for the customer projects
• Provide technical support to customers and their end-users
• A combination of calling and emailing customers in the territory with calling being the primary requirement
• Assure timely and accurate order entry
• Manage the customers’ expectations as well as Nordfab policies as it pertains to ship dates, expedites, RGA’s and replacement orders
• Work with Engineering on custom or special part drawings
• Manage customer complaint data via timely Case entry into the CRM
• Manage sales calls and opportunities by utilizing the CRM and entering data promptly
• Support your outside sales counterpart in growing the assigned territory
• Support all departments and co-workers to exceed the expectations of Nordfab customers’
• Responsible for continuous self-development for technical knowledge of ducting
• Be a good Stewart of Nordfab policies, goals and objectives

Basic Skills:

• Self-starter who can work both independently and within a team
• Ability to sell over the phone
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Possess a solid understanding of drafting techniques and familiarity with engineering terminology.
• Ability to read and understand manufacturing drawings and print layouts
• High level of mechanical aptitude.
• Basic proficiency using AutoCAD Inventor Software.
• Must be detail-oriented to avoid design errors and omissions.
• Proficiency with Microsoft Excel, Word, and Outlook.
• CAD, Inventor and Revit would be ideal
• Superior communication skills using the phone and email

Scope of Responsibility

• This job follows standard practices and procedures, and is expected to accomplish work assignments with a limited amount of supervision.

Qualifications

• Demonstrated Proactive and Effective customer service focus
• Strong organizational skills are required with the ability to work successfully with various disciplines
• Ability to work in a non-structure, entrepreneurial environment where one looks for and leverages new opportunities for growth
• Team oriented personality
• Strong communication skills required with the ability to respond to common inquiries or complaints from clients, dealers and other constituents
• Knowledge of principles and practices or organization, planning, records management and general administration
• Willingness to learn new technology and accept personal responsibility for own personal and product development and performance
• Ability to follow oral and written instructions with minimal guidance
• Demonstrated ability to develop and utilize electronic, internet and other marketing strategies to drive new business opportunities
• Demonstrable proficiency with Microsoft Dynamics CRM system not required but desired
• Proficiency with Excel, Word, PowerPoint and Outlook software

Education and/or Experience

• High School diploma or GED, Bachelor degree preferred, High level of MS Office skills (Excel, Work, PowerPoint, and Visio) and Typing skills. Auto-Cad experience preferred.

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities.

Work Environment

• Work is performed in an office environment in which disruptions occur frequently.
• The noise level in the work environment is usually moderate.

Physical Demands:

• While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to grasp or feel and reach with hands and arms. The employee is occasionally required to stand and walk.

Travel Required

• N/A

Acknowledgement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.