Contract Type:
Regular
AboutAutoglass®andLaddaw®
We’re arecognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless ofyour rolehere, it’s about us all making a difference with real care.We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.
Making a Difference Together.
As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience.We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendlyand real people.If this sounds like somewhere you’ll thrive, keep reading
--
Location: National
Contract type: Permanent
Reporting to the Operations Development Manager (Technical Innovations) you will support the implementation and delivery of new and future Technology to the company during an exciting period of substantial growth, business and cultural transformation aligned to the business objectives.
Supporting technical innovations and advancements occurring in the VGRRR industry and delivery. The role requires an overarching knowledge of the vehicle industry, with a strong focus on awareness to current and future technology within glass fitting / diagnostics and Re-calibration, the Belron® Way of Fitting and Belron® Way of Training and Belron Way of Calibration. This will involve influencing internal and possibly external operational teams supporting a high level of engagement in future technology building a culture of establishing 100% compliance.
There will be a reliance to develop and drive a continuous improvement culture to stakeholders internally or externally to the future standards in order that customer demands are exceeded, and Autoglass maintains the technical advantage as leaders within the sector.
As a Technical Innovations Trainer, you will have a passion for designing and delivering training that will support the delivery of future technical innovations and ensure material is aligned with our Learning Principles to new and existing colleagues, working closely with Technical Trainers and our Technical Help Desk in the field to establish a robust mentoring program in order to transfer the knowledge, skills and behaviours needed to uphold our status as industry leaders distinguished by our standards and quality. You will be a champion of future technology.
The role will work in close collaboration within the Development Managers responsible for Product Innovations and Operational Process.
We will be able to tangibly measure the successful impact of your contribution to the Technical Training & Quality Team using business MI and colleague engagement feedback. A focus on the maximising our ADAS solution using the most cost-effective processes.
Our team requires flexibility when supporting the technicians whether that is driving/travelling to different sites or by your approach to planning and reacting to the demands from the business.
Our business is transforming so team members will need to be able to work collaboratively or on their own initiative engaging with others in the Technical Training & Quality Team to deliver agile training solutions so to meet the requirements of our business.
--
Accessibility: We make every effort to make our web presence accessible to all.Upon request and consistent with applicable laws, we’ll provide reasonable accommodations to individuals who need assistance in the application/hiring process. For assistance, contact us at recruitment@belronuk.com
Carglass® Deutschland ist Spezialist für die Reparatur und den Neueinbau von Fahrzeugglas. In Deutschland beschäftigt Carglass® rund 2.700 Mitarbeiterinnen und Mitarbeiter, davon mehr als 1.950 in den deutschlandweit 410 Service-Centern. Etwa 210 Mitarbeiter sind im Customer Contact Center (Call-Center) beschäftigt. Das Unternehmen bearbeitet rund 1,4 Mio. Kundenkontakte pro Jahr und hilft Autofahrern in ganz Deutschland stationär oder unterwegs mit mehr als 170 mobilen Einheiten.
Das Unternehmen gehört seit 1990 zur internationalen Belron-Familie und firmiert seit 1993 als Carglass GmbH. Belron ist weltweit das größte auf die Reparatur von Fahrzeugglasschäden, den Scheibenersatz und die erforderlichen Rekalibrierungen von Fahrerassistenzsystemen spezialisierte Unternehmen. Belron ist in 39 Ländern auf 6 Kontinenten mit eigenen und Franchise-Betrieben tätig. Belron beschäftigt rund 30.000 Mitarbeiter, die im Jahr 2023 15,8 Millionen Aufträge ausgeführt haben, wobei der Schwerpunkt auf der Servicequalität liegt, die eine sehr hohe Kundenzufriedenheit generiert.
