Job Description

We work to help life advance, and we are always looking for innovative people who can contribute to our mission. How about becoming part of our team?

Location: Brasil (BR) - São Paulo - Indaiatuba

Function: Customer Experience (CA)

Title: Technical Information Specialist (Technical Writer) - Indaiatuba/SP - 125673

As a Technical Information Specialist for the Enterprise Technical Information Development (ETID) organization located in Indaiatuba-SP, you will provide technical and analytical leadership in the development of operational, maintenance, repair, installation, onscreen help, and diagnostic information by understanding product purposes, functions, and user requirements for John Deere products.

Your responsibilities

• Lead and contribute to enterprise innovation & strategy initiatives supporting standards, automations & AI, and advanced diagnostic solutions;
• Work in partnership with product engineering and customer support representatives to identify and define solutions improving product troubleshooting pain-points, technician efficiency, and customer uptime;
• Collaborate with product engineering and customer support organizations to define hardware, software, and technical information requirements minimizing time to diagnose and repair;
• Support project leaders, lead technical information specialists, and training development specialists to create and execute content development plans that meets quality, efficiency, and economic requirements;
• Lead and conduct technical content reviews supporting quality and accuracy of content;
• Provide work direction, mentoring, and training to local and remote authoring resources.

What Skills You Need

• Complete degree in Engineering, Technologist, Ag/Ag Sciences, or other technical fields;
• Advanced English: broad vocabulary, good grammar, conducts meetings, negotiates and provides training;
• Thorough knowledge in engineering principles, theory, and practice;
• Demonstrated technical experience troubleshooting systems, functions, and components;
• Technical and analytical skills to detect, diagnose, and resolve complex machine issues, particularly with hydraulic, mechanical, electrical, and electronic systems;
• Proven organization skills, decision making, and ability to manage competing priorities.

What Makes You Stand Out

• Cross-functional experience across one or more areas including product design, manufacturing, quality, and/or product & customer support;
• Experience and knowledge of Product Development and Customer & Product Support processes;
• A team player who helps to build a highly engaged and energized work environment;
• Experience developing and integrating process improvements through application of digital dexterity tools, such as automations, AI, data & analytics;
• Experience and knowledge with technical information development systems, processes, and tools;
• Experience working with local and global teams.

Our Main Benefits

• Variable compensation
• Health Insurance
• Dental Plan
• Life Insurance
• Private Pension Plan
• Vision Care Benefit
• Vaccination reimbursement
• Corporate University
• TotalPass
• Depending on the location, on-site cafeteria, meal voucher, or food allowance
• Pharmacy assistance
• And more

Our Recruitment Process

The selection process begins with your application. For some positions, additional assessments may be required. You will have the opportunity to meet members of the team during the interview stages!

Our recruitment process is flexible in terms of timing, so there is no need to worry. Our Talent Acquisition team is committed to providing you with the best possible candidate experience. We carefully review all applications and provide feedback at every stage of the process. In addition, all guidance and next steps will be shared via email.

About John Deere

John Deere is a global leader in providing advanced products, technology, and services for customers who play an essential role in agriculture, construction, forestry, and other industries. Our mission is to help meet the world’s growing need for food, fuel, shelter, and infrastructure, while promoting sustainability and preserving the planet we call home.

We innovate to drive productivity and protect our planet—and we invite you to be part of this journey. Together, we will create, test, and challenge ourselves so that life can keep moving forward. 💚