Job Description

Working under the Field Operations Manager and collaborating closely with the Operations Lead, the Technical Field Specialist will provide direct technical support in the development, preparation, operation, and post-processing of in-field location data collection experiments and pilots.

The Technical Field Specialist will be collecting data while skiing and swimming using specific data collection equipment provided by us.

This role is an exciting opportunity to support leading-edge work being done at a top tier technology company.

Preparation work will include

• Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.);
• Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems;
• Obtaining required devices from inventory and configuring those devices for field operators.

In-field work will include

• Conducting trial runs to assure that devices and connections to backend systems are working properly;
• Conducting and leading in-field data collection while skiing or swimming (the activity might differ from day to day);
• Providing frequent status updates;
• Addressing any technical issues that occur in the field, including extracting device diagnostic logs, opening bugs and escalating to Client Staff as required.

Post-operations work will include

• Documenting and reporting on: pilot results and downtimes for different apps, tool issues, and bugs that impact pilot operations;
• Verifying that data collected has successfully transferred to backend systems;
• Participating in data analysis and extraction as required;
• Proactively identifying areas for program and workflow improvement.

Qualifications required

• BA/BS degree, or min. 2-3 years of relevant testing/support experience is required;
• Must have 1+ years of QA testing or technical support experience of Mobile Apps;
• Familiarity with Mobile & web technologies organizational tools like Google Spreadsheets/ Excel (SQL, Javascript, etc skills a plus);
• Good skiing an swimming skills, physically able to perform these activities for prolonged periods of time
• Strong verbal and written English communication skills with the ability to communicate cross-functionally with local and Global teams/stakeholders;
• Strong teamwork skills;
• Driver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including client offices, stand alone stores, and shopping malls;
• Clean driver's and criminal record.