Job Description

What You'll Do:

• Coordinate daily and next-day task scheduling and team assignments to keep operations aligned with goals.
• Lead daily standups to share priorities, metrics, and expectations with the team.
• Monitor team performance, provide coaching, and support continuous improvement.
• Drive accountability initiatives and ensure clear communication of goals across the team.
• Oversee tools, asset handling, and repair processes to ensure proper use, quality, and issue resolution.
• Support onboarding and ongoing training of technicians, ensuring compliance with SOPs and regulatory requirements.
• Audit and manage open or pending internal tasks and diagnostics, communicating next steps to team members and leadership.
• Partner with Quality Assurance to ensure work meets standards and maintain strong feedback loops.
• Track SLA progress, identify risks to timelines or quality, and escalate when necessary.
• Contribute to updating and maintaining SOPs to reflect current processes and best practices.
• Oversee workplace safety, cleanliness, organization, and overall site operations.
• Perform regular cycle counts, maintain accurate inventory reporting, and escalate discrepancies.
• Approve timecards and time-off requests in alignment with company policies and payroll timelines.
• Act as a frontline escalation point, assisting with troubleshooting and timely issue resolution.
• Lead by example to promote a positive, accountable, and performance-driven team culture.
• Participate in quarterly leadership offsites and contribute to company-wide initiatives.
• Engage with vendors, customers, and team members with a positive, solutions-focused attitude that reflects company values.
• Champion health and safety programs, ensuring hazards are identified and eliminated wherever possible

What You'll Bring:

• 3+ years of management experience with direct supervisory responsibilities.
• 3+ years in project management, including planning and execution.
• 1+ year of customer service experience.
• Commitment to staying current on technology and manufacturer procedures.
• Strong skills in Microsoft Excel, Word, or Google Suite.
• Experience using data to make informed decisions.
• Netsuite or Salesforce experience preferred.
• Ability to travel up to 5% of the year as needed.

Perks and Benefits:

• Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
• 401(k) with employer match—because your future matters
• Company-paid Life Insurance, plus HSA & FSA options
• Employee Assistance Program (EAP) for real support when you need it
• Adoption Assistance to help grow your family
• Commuter Benefits for an easier ride
• Free Coursera Professional Certifications to level up your skills
• Generous vacation & sick time, plus paid time off to give back to your community