We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals.
Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.
The Technical Field Service Representative Level II is responsible for providing on-site and phone troubleshooting, repair, equipment modifications, installation, and sales commissioning support of Generac industrial products. This position will require up to 50% travel.
Major Responsibilities
Perform technical skills including but not limited to, mechanical, electrical, troubleshooting and repair of generators.
Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours, weekends and holidays as directed.
Perform scheduled preventative maintenance service and/or repairs of generators.
Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs.
Detect faulty operations, defective material and report them and any other unusual situations to the service managerin a timely manner
Stay current on National Fire Protection Association and State regulations for Emergency Power Supply Systems.
Create reports for all work performed in FieldServio.
Communicate report findings through but not limited to phone calls, emails and in person communication.
Conducting equipment commissioning for the industrial and MPS products.
Minimum Job Requirements
Education
High School Diploma
Certification / License
Valid Driver License
Work Experience
4 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)
Knowledge / Skills / Abilities
Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams
Working knowledge of Engine maintenance and troubleshooting of natural gas fuel systems.
Knowledge of power generation; light tower, pumps, and heating products
Working knowledge of diesel or gaseous engines
Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision.
Working knowledge of transfer switch operations
Spark Ignited knowledge
Ability to obtain andmaintainGenerac certification in the air-cooled and protector series courses
Ability to work and communicate well with others
Ability to provide detailed reports within 24 hours
Ability to manage and respond to emails, texts, and phone calls in a safe andtimelymanner
Excellent conflict and resolution skills
Able toobserve,identifyand relay critical information to the company, customers, or coworker
Preferred Job Requirements
Education
Associate degree in Electrical Engineering or Mechanical Engineering
Certification / License
N/A
Work Experience
6 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)
Knowledge / Skills / Abilities
N/A
Physical Requirements and Working Conditions
Production Environment (Includes professionals who are active on the shop floor)(For Field Technicians):
While performing the duties of this job, the employeeis regularly required tostand. The employee isfrequentlyrequired to use hands to manipulate objects, tools, or controls; and to talk and hear. The employeeis regularly required towalk, stoop, crouch,bendand reach above shoulders. The employee mustfrequentlylift and/or move up to 50 pounds unassisted and up to 100 pounds withassistance, waist high, up to 10 feet away.This job's specific vision abilities include close vision, distance vision, peripheral vision, and depth perception.While performing the duties of this job, the employee will be working in the typical conditions of a manufacturing environment, including seasonal variations in temperatures and occasional exposure to manufacturing fumes or byproducts. The employee mustcomply withthe assigned location PPE requirements, including but not limited to safety glasses, hearing protection,appropriate gloves, clothing, and shields for required tasks, and closed-toed or safety shoes as required by facility safety policies. The employee must be able to work in varying weather conditions including extreme heat, snow, and ice.The employee may be required to obtain a DOT Medical Card and have the ability to drive a heavy-duty truck on a daily basis.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Generac is the total energy solutions company powering a smarter world. We help free people to use energy on their own terms by giving them access to reliable energy that is also cleaner, more efficient and better managed.
We do this by making homes a sanctuary where people have reliable power so they can safely and comfortably work, learn and entertain. Around the world, our commercial and industrial solutions are trusted to power and support businesses and critical infrastructure to protect against the challenges of an aging power grid, increasingly severe weather and escalating energy demands and rising rates.
As an industry pioneer, we are relentlessly focused on the future of energy management. We’re ushering in a new era of energy solutions where we are exploring new technologies, delivering connected solutions and protecting against increasing energy costs for consumers and commercial users.
