We are seeking a skilled IT Field Support Specialist to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client.
Responsibilities
• Provide White-Glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone
• Schedule and communicate travel to regional offices to provide in-person support regularly
• Constantly update users on the status of their incidents, requests, or problems
• Educate users on basic functions and new technologies to streamline their workflow
• Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
• Support users on applications and tools within the environment, including Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc.), Mac and Windows OS
• Provide walkup/desktop support during normal business hours, Monday to Friday from 8 am to 5 pm
• Maintain local inventory to ensure replacement equipment is always on hand
• Support IT escalations impacting the site
• Provide conference room support and maintenance
• Coordinate closely with the Office Manager to determine the best course of action when issues arise
• Support Local Wallboard maintenance
Skills
• Strong Windows 7/Windows 10 Enterprise Environment, Mac OS X El Capitan, Sierra, and Catalina
• Excellent multi-tasking and time management skills and ability to thrive in a fast-paced, high-pressure environment
• Flexibility and resilience, adaptable to a high-change environment, and open to new concepts and/or processes
• Ability to follow proper escalation paths
• Inviting personality, friendly, and sociable
• Ability to take notes and record all interactions and steps taken with users
• Ability to keep work area clean and organized
• Working knowledge of Active Directory and basic AD administration
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
We work with the world’s leading companies to deliver services and technologies at scale, accelerate digital operations, develop innovative applications, and drive efficiencies throughout their organization.
Milestone is focused on building an employee-first, performance-based culture, and for over 25 years, we have demonstrated a history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.
Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Follow us on:
Facebook: https://www.facebook.com/MilestoneTechnologiesInc
Twitter: https://twitter.com/MilestoneTech
Blog: https://milestone.tech/blog/
