Job Description

Inetum is a European leader supporting organizations as they navigate continuous technological change.

With deep industry expertise, a strong innovation culture, and a scalable international model, we help clients transform their operations and generate sustainable impact across business and society.

Guided by European values, we empower local businesses to create positive impact and unlock society’s full potential. This vision drives us to deliver on our promises, attract the best talent, and turn uncertainty into opportunity, building a future where technology unleashes the possibilities within us all.

1. An introduction to our workplace services

Our workplace services team helps customers design, implement and continuously improve modern workplace solutions built on Microsoft Intune and Microsoft 365. We combine secure endpoint management, automation, operational excellence and a strong service mindset to deliver reliable, scalable and user-focused solutions.

We also invest in Digital Employee Experience capabilities, helping customers gain visibility into workplace quality, proactively improve user satisfaction and translate feedback into meaningful service improvements.

1. Your role

As a Technical Expert Workplace Solutions, you are a key specialist in modern workplace technologies with a strong focus on Microsoft Intune and Microsoft 365. You help shape, build and improve workplace services and solutions for our customers, combining technical depth with a broader service and business perspective. You are precise, punctual and structured in the way you work, while also being able to step back and assess the bigger picture, the service impact and the long-term customer value. You understand that you should lead by example.

In this role, you work closely with customers, consultants and internal stakeholders to deliver robust workplace solutions and continuously improve existing services. You listen actively to customer feedback, translate that feedback into concrete improvements and integrate those insights back into the solution design, roadmap and operational approach. Customers see you as a trusted expert who combines technical credibility with a strong customer-oriented attitude.

You bring hands-on experience in building IT solutions and have an interest in Digital Employee Experience tooling, preferably you have experience with ControlUp. You understand how DEX insights can be used to improve service quality, detect friction, drive remediation and support a more proactive workplace operations model.

You have also explored AI capabilities for the workplace beyond standard Copilot scenarios (e.g. as part of DEX workflow and interactions) and are motivated to apply emerging capabilities where they create real value for users, IT operations and service quality.

You are also willing to take ownership in driving and promoting DEX solutions in the Belgian market. As an advocate for modern workplace innovation, you help position our capabilities, share expertise internally and externally, and contribute to the growth of our services. At the same time, you remain eager to learn, develop yourself further and grow together with the team and our customers.

A few of your tasks:

• Design, implement and optimize workplace solutions based on Microsoft Intune and Microsoft 365.
• Support the evolution of our workplace services by combining technical expertise with a strong service-oriented mindset.
• Translate customer needs and feedback into concrete technical and service improvements.
• Contribute to solution standardization, automation and operational excellence across customer environments.
• Use DEX insights to identify friction, improve user experience and help move from reactive support to proactive service delivery.
• Work with DEX tooling, preferably ControlUp, to increase visibility, monitoring and continuous improvement of workplace services.
• Explore and apply AI capabilities for the workplace beyond standard Copilot scenarios where they add practical value.
• Advocate modern workplace and DEX solutions internally, with customers and in the Belgian market.
• Collaborate with architects, consultants, service delivery stakeholders and customers to build sustainable end-to-end solutions.
• Keep learning and actively contribute to the growth and maturity of our workplace offering.

Qualifications

• You have a higher education degree or are equivalent through experience
• You have a high EQ and you can motivate and inspire your team
• You are precise, punctual and well organized, and you deliver with care and attention to detail.
• You have solid experience of Microsoft 365 and Intune services
• You have experience in building IT solutions and can translate requirements into practical, scalable implementations.
• You have an interest in or hands-on exposure to DEX tooling, preferably ControlUp.
• You are willing to help drive and promote DEX solutions in the Belgian market.
• You are pro-active: our service heavily relies on automation and standardization. You understand that automation brings a competitive advantage and increases the reliability of our services.
• Thanks to your communication skills, you are able to dialogue with people from different backgrounds in all levels of an organization. You find a perfect balance between human and digital communication, in Dutch, English and French. You master the art of challenging, convincing and motivating people, and networking comes natural to you.
• You can think beyond the technical solution alone and take a broader service-level and customer-impact perspective.
• You are highly customer oriented, open to feedback and able to turn customer input into meaningful improvements.
• You know how to establish priorities and are able to work independently, not afraid of making decisions within the area of your responsibilities.
• You are eager to grow, learn and keep up with evolving workplace technologies and service models. You are not afraid to experiment with technology.
• You are an excellent networker, internal as well as external.

Additional Information

Discover Your Future with Inetum Belgium

• Make a Difference with a Meaningful Career step into a role where your work truly matters. At Inetum Belgium, you’ll have the chance to impact lives and drive meaningful change every day.
• Grow and Evolve Professionally: embrace a culture of continuous learning and development. We offer a range of training opportunities designed to help you expand your skills and advance your career.
• Unlock Relevant Career Opportunities pursue the career path you’ve always dreamed of with tailored opportunities and the IT expertise you need to succeed.
• Achieve Work-Life Balance: we value your well-being. Enjoy flexible working hours, the convenience of satellite offices, the comfort of home working, and an informal, no-nonsense environment.
• Enjoy Generous Annual Leave life is more than just work. Take advantage of 32 days of annual leave to relax and recharge.
• Travel in Comfort: forget the hassle of commuting. We provide a company car and a national fuel/charging card to keep you on the move. Prefer a different option? You can choose a mobility allowance instead.
• Comprehensive Insurance Coverage your health and security are our priorities. Benefit from group insurance and hospitalization insurance that show we care.
• Attractive Compensation Package we offer a competitive gross salary to recognize and appreciate your hard work.