Job Description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Main responsibilities

• Responsible to reply on questions and enquiries from internal customers regarding products, technical support and/or service related tasks, on a day to day basis and in a timely manner.
• Responsible to provide technical expertise, commercial advice and troubleshooting to customers, end-users and internal WSS stakeholders.
• To be capable of solving customer problems by providing first class technical support and solutions
• Responsible for continuously update and maintain the required knowledge databases developed to find information to provide necessary answers and required product information
• Utilize appropriate IT tools available for transparent and consistent way of working
• Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfil customer needs in most efficient way
• Proactively capture product, technical and/or service specific questions, and requirements to standardize professional replies and information to our Internal/external customers.

• To report on customer feedback, performance, corrective actions and product development on a regular basis to Product Management of the relevant Verticals and other relevant stakeholders.

• Be supportive and the “go to” person for colleagues in Technical Support Center and support and handle any escalated issues/questions to “expert” level
• Escalate any related questions and enquiries where Technical Support Center resources are not capable in providing support according to relevant procedures
• Proactively work to solve problems, involve and cooperate effectively with other teams

• Be a role model by having a ‘can do’ forward leaning approach to strategy development, growth activities, and cross-functional collaboration

• To stay updated on and attend all relevant scheduled product updates and product training

Qualifications

• Minimum 5 years of experience in the marine industry
• High vocational technical or maritime training
• Excellent communication and presentation skills and ability to communicate effectively within a multinational environment
• Very good command of the English language (spoken and written)
• Computer literate
• Ability to communicate effectively within a multinational environment
• Ability to manage and motivate own and externally employed service personnel
• Ability to work under pressure
• Ability to work on own initiative
• Able to work independently, systematically and meet deadlines through good time management and allocation of priorities
• Self-driven, outgoing, ambitious, and full of initiative
• Proven team player and receptive to new ideas

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