Job Description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ships Service is looking for a Technical Expert.

Who you will work with:  

The Technical Expert will be reporting to Head of Technical Support Centre.

What you will be doing:

• Responsible to reply on questions and enquiries from internal customers regarding products, technical support and/or service related tasks, on a day to day basis and in a timely manner.

• Responsible to provide technical expertise, commercial advice and troubleshooting to customers.

• To be capable of solving customer problems by providing first class technical support and solutions

• Responsible for continuously update and maintain the required knowledge databases.

• Utilize appropriate IT tools available for transparent and consistent way of working

• Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfil customer needs in most efficient way

• Proactively capture product, technical and/or service specific questions, and requirements to standardize professional replies and information to our Internal/external customers.

• To report on customer feedback, performance, corrective actions and product development.

• Be supportive and the “go to” person for colleagues in Technical Support Center and support and handle any escalated issues/questions to “expert” level

• Proactively work to solve problems, involve and cooperate effectively with other teams

• Be a role model by having a ‘can do’ forward leaning approach to strategy development, growth activities, and cross-functional collaboration

• To stay updated on and attend all relevant scheduled product updates and product trainings

Required Experience and Skills

• Minimum 5 years of experience in the marine industry

• High vocational technical or maritime training

• Excellent communication and presentation skills and ability to communicate effectively within a multinational environment

• Very good command of the English language (spoken and written)

• Computer literate

• Ability to communicate effectively within a multinational environment

• Ability to work under pressure

• Able to work independently, systematically and meet deadlines through good time management and allocation of priorities

• Self-driven, outgoing, ambitious, and full of initiative

• Proven team player and receptive to new ideas

Does it sound interesting? If you see yourself in this role, please apply online today through our career portal by creating a ‘Candidate Home’ account.

Application deadline: 12 June 2026

Work location: Piraeus, Greece

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Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.

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