ASSA ABLOY Group

Technical Executive - (Surat)

ASSA ABLOY Group  •  Mumbai, IN (Onsite)  •  1 day ago
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Job Description

Job Title: Technical Executive

Business Vertical: ENOX

Location: Surat ( South Gujarat )

Reporting To: Regional Manager - ENOX

Division/Company: ASSA ABLOY Opening Solutions India Pvt. Ltd.

Position Summary

We are seeking a proactive and customer-focused Technical Executive to provide installation, commissioning, troubleshooting, and after-sales technical support for sensor doors, access control systems, and other access solutions. The role requires effective coordination with customers, sales teams, and technical management to resolve product issues, conduct site assessments, recommend suitable solutions, and ensure seamless product performance. The incumbent will be responsible for managing service requests, escalating complex technical concerns, maintaining service documentation, and delivering a high level of customer satisfaction through timely and efficient support across the assigned region. Extensive travel is required as part of the role.

Key Responsibilities

  • Attend technical complaints assigned by Technical Manager to rectify the on-site product issue
  • Installation of sensor doors / access control system & demonstrate the working of the product for smooth operation & to enhance the user experience
  • Initial site visits to recommend the appropriate & suitable product to the customer
  • Escalate the unresolved product issue to the Technical Manager for the replacement of the malfunctioned product
  • To fill the complaint report in accordance with the customer regarding product trouble-shooting & ensure to submit the same to the Technical Manager
  • To take the feedback from the customer after work completion to evaluate customer satisfaction & valuable feedback.

Key Skills & Competencies

  • Attention to details
  • Team Working
  • Solution-oriented

Qualification & Experience

  • Graduate
  • Experience – 2-5yr.
  • Previous experience in tech support or a similar job.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

ASSA ABLOY Group

About ASSA ABLOY Group

Let’s create a safer and more open world – together!

ASSA ABLOY is the global leader in access solutions with sales of SEK 150 billion and 63,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. 

We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have responsibilities to grow with and opportunities to explore? Join us!

Industry
Wholesale & Distribution
Company Size
10,000+ employees
Headquarters
Stockholm, SE
Year Founded
Unknown
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