Job Description

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:

For remote positions, all candidates must complete a video screen with our corporate recruiting team.

Responsibilities

WHAT YOU WILL BE DOING:

• Provide technical support and issue resolution for enterprise Windows 11 endpoint environments.
• Troubleshoot Windows 11 operating system issues related to faults, performance, stability, and compatibility.
• Resolve issues related to Microsoft Office and Microsoft 365 Apps.
• Install, configure, and troubleshoot Office applications, including Outlook, Word, Excel, and PowerPoint.
• Troubleshoot Windows Update, system patching, and related issues.
• Work with enterprise management environments such as Active Directory and Group Policy to analyze and resolve issues.
• Conduct health checks, performance optimization, and technical improvements for Windows 11 and Office environments.
• Assist with Windows 11 and Office version upgrades, deployments, and compatibility assessments.
• Perform root cause analysis for complex issues and drive them through to closure.
• Prepare incident reports, root cause analysis reports, technical solutions, issue analysis reports, and other technical documentation.
• Collaborate with customer technical teams on technical discussions, troubleshooting, and knowledge transfer.
• Recommend improvements to endpoint stability, performance, and user experience based on the actual environment and identified issues.

Qualifications

MINIMUM QUALIFICATIONS:

• At least three years of experience providing enterprise-level technical support for Windows 10/11.

• Strong knowledge of the Windows 11 operating system and enterprise endpoint management.

• Strong knowledge of Microsoft Office and Microsoft 365 Apps.

• Proficiency with commonly used Office applications, including Outlook, Word, Excel, and PowerPoint.

• Familiarity with foundational technologies such as Active Directory, Group Policy, DNS, and DHCP.

• Familiarity with patch management technologies such as Windows Update and WSUS.

• Proficiency with diagnostic tools such as Windows Event Viewer, Performance Monitor, and Task Manager.

• Proficiency in PowerShell, with the ability to use scripts for troubleshooting and routine administration.

• Strong issue analysis and fault-isolation skills.

• Ability to communicate directly with customer technical teams and drive issues to resolution.

• Willingness to work on-site in both Dongguan and Shenzhen.

SQL Server Capabilities (Not Mandatory):

• Candidates with SQL Server expertise will be preferred, including experience in:

• SQL Server installation, configuration, and maintenance;

• SQL Server performance analysis and optimization;

• SQL Server high availability;

• Troubleshooting database connectivity, authentication, and permission issues;

• Troubleshooting integration issues between SQL Server and Windows Server / Active Directory;

• Analyzing common SQL Server performance and stability issues.

PREFERRED QUALIFICATIONS:

• Experience delivering Microsoft CSS services is preferred.
• Microsoft-related certifications are preferred.
• Experience supporting Windows endpoint environments in large enterprises.
• Familiarity with Microsoft 365.
• Familiarity with Intune / Microsoft Endpoint Manager.
• Familiarity with SCCM / MECM.
• Experience with large-scale Windows 11 deployment and upgrade projects.
• PowerShell automation skills.
• Technical support experience with large enterprise customers.
• Experience handling major incidents and problem management.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.