Title: Technical Engineer IV
Job Location: One Seneca Street, Buffalo, NY 14203. Position requires in-office work four (4) days every week.
Job Description: Monitor, setup, and schedule RPA processes, ensuring efficient deployment and smooth operations. Troubleshoot and resolve issues in process workflows to maintain seamless automation. Create and manage incident tickets, particularly through IT Service Management tools (preferably ServiceNow). Analyze current processes, identifying and resolving issues or trends for optimal automation performance. Communicate with stakeholders to clarify requirements, provide updates, and gather feedback on automation improvements. Develop and maintain comprehensive documentation for automated processes. Collaborate with cross-functional teams and work autonomously to support rapid process changes. Work closely with Technology management, senior Engineers, and support teams on a regular basis to implement and manage the design, development, and execution of technical solutions that meet or exceed current and future needs of the organization. Creation of support and architectural documentation, standards, policies, analysis, and testing. Regularly and independently interact with business partners of varying associate and management levels to ensure clarity of the problem/opportunity and elicit business requirements. Coordinate vendor interactions and/or vendor resources as needed. Mentor and coach less experienced engineers, technicians, and integrators. Review documentation, proposals, and changes proposed by less experienced staff. Seek to expand knowledge and understanding of Financial Services trends, practices, and technologies on a continuous basis. Follow and promote use of industry best practices, standards and procedures.
Minimum requirements: Bachelor’s degree (or foreign equivalent) in Electrical Engineering, Computer Information Systems, Computer Science, or a related field of study plus six (6) years of experience in the job offered or as Software Engineer, Software Developer, Solutions Developers, or related occupation.
Position requires five (5) years of experience in each of the following:
Salary: $163,713.00 – $173,713.00 per year
Buffalo, New York, United States of America
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
