This is a remote position.

Requirements

• 
  5+ years
  of experience in software development or cloud/DevOps engineering.

• 
  Strong knowledge of
  Node.js (v18+), Python, JavaScript
  .

• 
  Advanced AWS experience, including
  IAM, VPC, networking basics
  .

• 
  Hands-on experience with
  Amazon Connect
  (contact flow design, telephony/VoIP, integrations).

• 
  Proven experience with
  CloudWatch Logs Insights
  (queries, dashboards, alarms).

• 
  Familiarity with
  incident/problem management
  , observability, and automation scripting.

• 
  Experience with
  Terraform/CloudFormation
  for monitoring infrastructure.

• 
  Advanced spoken and written English.

Responsibilities

• 
  Amazon Connect & Telephony

  • 
    Design, build, and optimize contact flows (IVR, call routing, queue management) using
    Amazon Connect Flow Designer
    .

  • 
    Configure telephony/VoIP integrations, including SIP, routing, and call handling.

  • 
    Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via
    APIs/SDKs
    .

  • 
    Customize agent dashboards/CCP using
    JavaScript/React
    .

• 
  Cloud Monitoring & Observability

  • 
    Develop and maintain
    CloudWatch dashboards, metrics, alarms, and X-Ray traces
    .

  • 
    Write and optimize
    CloudWatch Logs Insights queries
    to analyze and troubleshoot logs.

  • 
    Automate log ingestion, analysis, and reporting using
    Python, Bash, or PowerShell
    .

  • 
    Implement monitoring infrastructure as code using
    Terraform or CloudFormation
    .

  • 
    Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.

• 
  Analytics & Reporting

  • 
    Build real-time dashboards using Amazon Connect metrics.

  • 
    Export data for BI tools to improve decision-making and performance insights.