Job Description

Technical Documentation Specialist

About the Role
The Technical Documentation Specialist is responsible for creating, maintaining, and improving customer- and internal-facing documentation for CAI’s Process Manufacturing products. This role works closely with Product Management, Engineering, Support, and Services to translate complex ERP functionality into clear, accurate, and user-friendly documentation. Success is measured by documentation quality, usability, adoption, and reduced support friction.

Location
Hybrid – Bangalore, India

Experience
4–7 years total experience
3+ years creating technical or product documentation for SaaS or enterprise software

Tech Stack & Tools

• Documentation tools (Confluence, MadCap Flare, Adobe FrameMaker, or equivalent)
  • Knowledge base and help center platforms
  • Version control and content management workflows
  • ERP and SaaS application environments
  • Basic API and data-flow awareness for documenting integrations
  • Collaboration tools (Jira, Slack, product release tools)
  
  

Skills & Qualifications

Required:
• Strong experience writing and maintaining technical documentation for complex software products
• Ability to translate ERP workflows into clear user guides, release notes, and help content
• Strong attention to detail and content organization
• Experience collaborating with Product, Engineering, Support, and Services teams

Preferred:
• Experience documenting ERP, manufacturing, or supply chain software
• Familiarity with Agile release cycles and documentation tied to product releases
• Experience supporting a global team