Job Description

Job Title:

Technical Design Architect

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Technology Solution Architect
The Technology Solution Architect designs secure, scalable, and cost-effective IT and contact center solutions that support client needs and business growth. This role partners with sales, clients, and cross-functional technical teams to shape solution designs, support proposals, and ensure alignment with Concentrix standards.

Responsibilities

• Serve as the main point of contact for IT Solutions activities within the Sales and Solutions organization.

• Design integrated IT and contact center solutions across infrastructure, security, network, voice, and service delivery.

• Support presales and RFP activities with technical solution design and architecture.

• Partner with clients to understand requirements and recommend the best-fit solutions.

• Define solution requirements for telephony, IVR, CTI, SIP, routing, VLAN, and related technologies.

• Validate solution designs with internal architecture, network, voice, server, and security teams.

• Document project scope and high-level technical architecture for implementation teams.

• Drive service delivery best practices and continuous improvement.

• Complete all assigned, mandatory training within the timeframe provided.

• Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Qualifications

• 5+ years of experience in contact center solutions or services.

• Experience in solution architecture in a multi-channel environment.

• Strong knowledge of networks, telephony, security, and application services.

• Experience with cloud-based contact center platforms such as Amazon Connect, NICE CXOne, or Genesys Cloud.

• Knowledge of digital technologies such as IVR automation, NLP, analytics, and bots.

• Strong communication, problem-solving, and stakeholder management skills.

• Ability to work across cross-functional and global teams.

• Bachelor’s degree in Computer Science or a related field preferred.

Location:

SEN Ngor Dakar - Pointe des Almadies En face King Fahd Palace TF N°284/NGA

Language Requirements:

English, French

Time Type:

Full time2026-10-14