Job Description

Seniority Level: Senior Management – Minimum 8 Years of Experience Required
Location: Athens, Greece
Job Type: Full-Time

About the role

We are looking for an experienced Technical Department Manager to lead and develop a highly skilled engineering team delivering enterprise IT Services and solutions.

This is a leadership role combining technical expertise, operational excellence, and people management. You will oversee the planning and successful delivery of customer projects, ensure high-quality technical services, support business growth, and continuously improve the department's performance and capabilities.

The ideal candidate has a strong infrastructure background, excellent leadership skills, and a passion for building high-performing technical teams.

What you'll do

Leadership & Team Management

Lead, mentor, and develop a multidisciplinary team of Engineers.

Allocate technical resources according to project priorities and customer requirements.

Conduct performance evaluations, coaching sessions, and career development planning.

Foster a collaborative, customer-oriented, and high-performance culture.

Recruit, onboard, and develop new technical talent.

Project & Service Delivery

Oversee the successful delivery of IT projects.

Ensure projects are delivered on time, within scope, and according to quality standards.

Coordinate project activities between engineering, sales, management, vendors, and customers.

Monitor technical KPIs, project progress, resource utilization, and customer satisfaction.

Support escalation management for complex technical issues.

Technical Leadership

Guide solution design and technical architecture for enterprise environments.

Review technical proposals, implementation plans, and engineering deliverables.

Promote best practices across enterprise technology platforms, infrastructure services, operational resilience, and information security

Drive continuous improvement of operational processes and technical standards.

Stay informed about emerging technologies and evaluate opportunities to enhance the company's service portfolio.

Business Collaboration

Work closely with the Sales team during presales activities and technical presentations.

Participate in customer meetings and provide technical leadership for strategic accounts.

Build strong relationships with technology partners and vendors.

Contribute to business planning, departmental budgeting, and strategic initiatives.

What we're looking for

Experience

Minimum 8 years of experience in Enterprise IT Infrastructure (System, networking security).

Minimum 3 years of experience managing technical teams.

Proven experience delivering complex enterprise infrastructure projects.

Experience managing customer-facing engineering organizations.

Technical Knowledge

Knowledge of enterprise IT infrastructure and datacenter technologies

Understanding of identity, access management, and authentication solutions

Experience with virtualization platforms and cloud-based environments

Familiarity with cloud services, digital workplace, and productivity platforms

Understanding of enterprise networking technologies and architectures

Knowledge of data storage, backup, and recovery solutions

Familiarity with cybersecurity technologies, security frameworks, and risk management practices

Understanding of high availability, business continuity, and disaster recovery architectures

Leadership Skills

Excellent people management and mentoring skills.

Strong planning, organization, and prioritization abilities.

Customer-focused mindset.

Excellent communication and presentation skills.

Ability to manage multiple projects simultaneously.

Strong analytical thinking and problem-solving abilities.

High level of ownership, accountability, and professionalism.

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Nice to have

Relevant vendor certifications.

Project Management certification.

Experience managing ISO-compliant technical operations.

What We Offer

Join a dynamic technology organization that is part of a fast-growing technology group, offering the stability of an established business combined with the opportunities of a broader innovation ecosystem.

Competitive remuneration package based on experience and qualifications.

A leadership role with significant impact on the company's technical strategy and future growth.

The opportunity to collaborate with multiple technology companies within the group, broadening your expertise and professional network.

Exposure to large-scale, enterprise projects across diverse industries and technologies.

Continuous professional development, technical training, and certification opportunities.

Access to leading global technology vendors and cutting-edge enterprise solutions.

A collaborative, innovation-driven environment that encourages new ideas and continuous improvement.

Long-term career development opportunities within a growing technology group, with potential for progression into senior leadership roles.

How to Apply

Interested candidates are invited to submit their CV with the subject line:

Technical Department Manager – [Your Name]

We are an equal opportunity employer and value diversity. All personal information submitted during the recruitment process will be treated with strict confidentiality and in accordance with applicable data protection regulations. Only shortlisted candidates will be contacted.