Job Description

Technical Department Manager

Seniority Level: Senior Management – Minimum 8 Years of Experience Required

Location: Metamorfosi, Greece

Job Type: Full-Time

Salary Range: 45000 - 50000 gross per year (depending on experience and qualifications)

Quality and Reliability (QnR) is a leading Technology Group, with more than 30yrs of presence in the market, delivering mission-critical digital transformation across Greece, Europe, and the broader EMEA region

We are looking for an experienced Technical Department Manager to lead and develop a highly skilled engineering team delivering enterprise IT Services and solutions.

This is a leadership role combining technical expertise, operational excellence, and people management. You will oversee the planning and successful delivery of customer projects, ensure high-quality technical services, support business growth, and continuously improve the department's performance and capabilities.

The ideal candidate has a strong infrastructure background, excellent leadership skills, and a passion for building high-performing technical teams.

Responsibilities:

Leadership & Team Management

• Lead, mentor, and develop a multidisciplinary team of Engineers
• Allocate technical resources according to project priorities and customer requirements
• Conduct performance evaluations, coaching sessions, and career development planning
• Foster a collaborative, customer-oriented, and high-performance culture
• Recruit, onboard, and develop new technical talent
• Project & Service Delivery
• Oversee the successful delivery of IT projects
• Ensure projects are delivered on time, within scope, and according to quality standard
• Coordinate project activities between engineering, sales, management, vendors, and customers
• Monitor technical KPIs, project progress, resource utilization, and customer satisfaction
• Support escalation management for complex technical issues

Technical Leadership

• Guide solution design and technical architecture for enterprise environments
• Review technical proposals, implementation plans, and engineering deliverables
• Promote best practices across enterprise technology platforms, infrastructure services, operational resilience, and information security
• Drive continuous improvement of operational processes and technical standards
• Stay informed about emerging technologies and evaluate opportunities to enhance the company's service portfolio
• Work closely with the Sales team during presales activities and technical presentations
• Participate in customer meetings and provide technical leadership for strategic accounts
• Build strong relationships with technology partners and vendors
• Contribute to business planning, departmental budgeting, and strategic initiatives

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• Minimum 8 years of experience in Enterprise IT Infrastructure (System, networking security)
• Minimum 3 years of experience managing technical teams
• Ability to manage multiple projects simultaneously
• Strong analytical thinking and problem-solving abilities.
• High level of ownership, accountability, and professionalism
• Proven experience delivering complex enterprise infrastructure projects
• Experience managing customer-facing engineering organizations
• Knowledge of enterprise IT infrastructure and datacenter technologies
• Understanding of identity, access management, and authentication solutions
• Experience with virtualization platforms and cloud-based environments
• Familiarity with cloud services, digital workplace, and productivity platforms
• Understanding of enterprise networking technologies and architectures
• Knowledge of data storage, backup, and recovery solutions
• Familiarity with cybersecurity technologies, security frameworks, and risk management practices
• Understanding of high availability, business continuity, and disaster recovery architectures
• Excellent people management and mentoring skills
• Strong planning, organization, and prioritization abilities
• Customer-focused mindset
• Excellent communication and presentation skill

What is there for you:

Join a dynamic technology organization that is part of a fast-growing technology group, offering the stability of an established business combined with the opportunities of a broader innovation ecosystem.

• Competitive remuneration package based on experience and qualifications
• A leadership role with significant impact on the company's technical strategy and future growth
• The opportunity to collaborate with multiple technology companies within the group, broadening your expertise and professional network
• Exposure to large-scale, enterprise projects across diverse industries and technologies
• Continuous professional development, technical training, and certification opportunities
• Access to leading global technology vendors and cutting-edge enterprise solutions.
• A collaborative, innovation-driven environment that encourages new ideas and continuous improvement
• Long-term career development opportunities within a growing technology group, with potential for progression into senior leadership roles

This is an excellent opportunity for a motivated professional to join a growing organization and make a positive impact on our business. If you are interested in this position, please apply now!